Ferran Barneda Delporte
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Recent activity by Ferran Barneda Delporte-
Hola, -- Si tienes una cuenta de chat creada desde zopim.com, puedes ver los detalles del plan desde https://account.zopim.com/ -- Si tienes una cuenta de Zendesk Support con Zendesk Chat integrado...
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Hola Manuel, La función de #cc correo@zendesk.com no está disponible. En el caso que te interese que sea añadida en futuras versiones, por favor escríbenos en Product Feedback topic
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Hey Tom, I would recommend you to copy the Widget code you have in Admin >> Widget >> Setup tab, in this website: https://jsfiddle.net/ (HTML portion) and click on Run. Then, you can have a look at...
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Hey Reshma, You can edit the Title of the Web Widget, please have a look at the Web Widget API:https://developer.zendesk.com/embeddables/docs/widget/zesettings#title If that is not what you are loo...
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Hi Robert, I would attempt to use Dynamic Content to try to reduce the amount of content in your Tiggers, I could see that this workaround worked well for some of our customers in the past. Here yo...
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Hi Katie, You could create a Script that would check if the field "agent_ooo" is false or true, if it is true then send an email to the agent' email mentioning that. This can be done with our API:h...
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Hi Asif, For that you will need to clone the metric "Full Resolution Time (hrs)" and create a new one with an extra filter. So, basically that it would check if the ticket has a public reply or not...
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Hi Katina, If they do not have access, they will not see them. Then, you would have to create some triggers to assign tickets to the groups. One idea, would be to have a dropdown will all the main ...
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Hi Alex, As Klara said before, the Help Center does not provide any framework for the storing the API token. Sorry about that.
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Hola Leonardo, Lamentablemente, me temo que esto no es posible:Saludos