Ferran Barneda Delporte

1. Talk
2. Talk advice and troubleshooting
3. Managing Talk

Question I am calling my Talk number, but the IVR menu I configured never plays. Why is that?  Answer  Adding a number that is already inside your account as an external number may prevent the IVR ...

• Ferran Barneda Delporte
• Edited November 05, 2019 21:19
• 3 followers
• 0 comments
• -1 votes

1. Zendesk updates
2. Service notifications

SUMMARY 09:55 UTC | 02:55 PT Our engineering team have resolved the issue with delayed history and chat transcripts. Please let us know if you continue to experience issues. 09:07 UTC | 02:07 PT S...

• Ferran Barneda Delporte
• Edited October 22, 2019 21:31
• 2 followers
• 0 comments
• 0 votes

1. Talk
2. Talk advice and troubleshooting
3. Managing Text

Question Why do agents receive back the same SMS they sent using their mobile phone? Answer  This behavior only occurs for agents who send an SMS and happens because agents are always notified when...

• Ferran Barneda Delporte
• Edited October 15, 2019 09:26
• 4 followers
• 0 comments
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY 15:33 UTC | 08:33 PT Thank you for your patience while we worked to resolve this Chat authentication issue. We are happy to report that the fix our engineers have deployed is working as ex...

• Ferran Barneda Delporte
• Edited October 14, 2019 02:21
• 2 followers
• 1 comment
• 0 votes

1. Zendesk updates
2. Service notifications

Summary On October 4, 2019 from 7:40 UTC to 8:09 UTC customers on Zendesk Support, Guide & Talk on Pod 19 experienced slow loading, errors, and degraded performance in Support and Guide as well as ...

• Ferran Barneda Delporte
• Edited October 08, 2019 15:53
• 2 followers
• 1 comment
• 0 votes

1. Talk
2. Talk advice and troubleshooting
3. Using Talk and Text

Question Why isn't my microphone working after upgrading to Windows 10 (version 1903)? Answer  We received reports from users that after upgrading to Windows 10 (version 1903), the microphone stopp...

• Ferran Barneda Delporte
• Edited September 19, 2019 10:08
• 1 follower
• 0 comments
• -6 votes

1. Zendesk updates
2. Service notifications

SUMMARY On July 19, 2019, from 2:49 UTC to 10:41 UTC, a subset of Zendesk Support customers on Pod 13 and 14 experienced the inability to see if other agents were looking at a specific ticket (aka....

• Ferran Barneda Delporte
• Edited August 15, 2019 15:30
• 3 followers
• 1 comment
• 2 votes

1. Zendesk updates
2. Service notifications

Summary On June 14 from 13:01 UTC to 14:17 UTC some Support customers were unable to access Insights. Our Insights partner GoodData experienced a platform outage which caused the incident. Timeline...

• Ferran Barneda Delporte
• Edited June 21, 2019 21:02
• 4 followers
• 1 comment
• 1 vote

1. Zendesk updates
2. Service notifications

SUMMARY 08:40 UTC | 01:40 PT We’re happy to report the issues impacting Insights have been resolved. Thank you for your patience. 07:39 UTC | 00:39 PT We are currently experiencing issues with Zen...

• Ferran Barneda Delporte
• Created April 28, 2019 15:33
• 3 followers
• 1 comment
• 0 votes

1. Guide
2. Guide advice and troubleshooting
3. Help Center customization

Question Can I edit the robots.txt file that my Zendesk subdomain is using?  Answer  The robots.txt file is a shared file used by all Zendesk accounts. It is not account-specific and cannot be edit...

• Ferran Barneda Delporte
• Edited March 22, 2019 21:21
• 7 followers
• 4 comments
• 0 votes