Ferran Barneda Delporte
-
Total activity94
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes14
-
Subscriptions41
Comments
Recent activity by Ferran Barneda Delporte-
Hey Reshma, You can edit the Title of the Web Widget, please have a look at the Web Widget API:https://developer.zendesk.com/embeddables/docs/widget/zesettings#title If that is not what you are loo...
-
Hi Robert, I would attempt to use Dynamic Content to try to reduce the amount of content in your Tiggers, I could see that this workaround worked well for some of our customers in the past. Here yo...
-
Hi Katie, You could create a Script that would check if the field "agent_ooo" is false or true, if it is true then send an email to the agent' email mentioning that. This can be done with our API:h...
-
Hi Asif, For that you will need to clone the metric "Full Resolution Time (hrs)" and create a new one with an extra filter. So, basically that it would check if the ticket has a public reply or not...
-
Hi Katina, If they do not have access, they will not see them. Then, you would have to create some triggers to assign tickets to the groups. One idea, would be to have a dropdown will all the main ...
-
Hi Alex, As Klara said before, the Help Center does not provide any framework for the storing the API token. Sorry about that.
-
Hola Leonardo, Lamentablemente, me temo que esto no es posible:Saludos
-
Hello Ahmed, The answer to whether you can measure satisfaction on tickets made from Facebook/Twitter messages is a tentative yes, but not in the same way that customer satisfaction (CSAT) is measu...
-
Hello Ken, "Full resolution time" is defined as the The time between ticket creation time and the time of the final (or most recent) change of status to solved. If a ticket is solved once and then ...
-
Muchas gracias, Leonardo, por contactar con la Comunidad de Zendesk. Tendremos en cuenta esta característica que nos comentas en próximas versions de Zendesk. Desafortunadamente, en este momento, ...