Ferran Barneda Delporte

1. Talk
2. Advice and troubleshooting
3. Using Talk and Text

Question Why do I see a Recording not available message in my recordings? Answer  There are different reasons for this message to show up in your call tickets depending on whether you are using Zen...

• Ferran Barneda Delporte
• Edited February 23, 2021 12:00
• 11 followers
• 23 comments
• -1 votes

1. Admin Center
2. Advice and troubleshooting
3. Authentication and user access

Question Can I use Public Key Infrastructure (PKI) as an authentication method in Zendesk? Answer Zendesk doesn't support authentication through PKI. This sort of authentication relies on sending a...

• Ferran Barneda Delporte
• Edited December 15, 2020 12:02
• 1 follower
• 0 comments
• 2 votes

1. Talk
2. Advice and troubleshooting
3. Managing Talk

Question How can I find the ID of an example call for troubleshooting a Zendesk Talk issue? Answer  To troubleshoot an issue with your Talk account, contact the Zendesk support team providing the i...

• Ferran Barneda Delporte
• Edited December 08, 2020 10:57
• 1 follower
• 0 comments
• 2 votes

1. Talk
2. Advice and troubleshooting
3. Using Talk and Text

Question Can I make outbound calls with my toll-Free Zendesk Talk number? Answer  Toll-free numbers are designed to be used for domestic inbound voice calls. Outbound calls are not supported from a...

• Ferran Barneda Delporte
• Edited November 10, 2020 12:00
• 5 followers
• 0 comments
• 1 vote

1. Support
2. Advice and troubleshooting
3. Support billing and account settings

Question What does the ERROR_CONNECTION_CLOSED message mean? Answer The ERROR_CONNECTION_CLOSED message indicates that the connection that your browser opened with a Zendesk page was closed withou...

• Ferran Barneda Delporte
• Edited September 29, 2020 10:19
• 2 followers
• 0 comments
• 0 votes

1. Talk
2. Advice and troubleshooting
3. Using Talk and Text

Question How can I improve the quality of calls in Zendesk Talk? I got a message saying Your connection is unstable while on a phone call. How do I fix the network connection issues? Answer  Zende...

• Ferran Barneda Delporte
• Edited September 25, 2020 22:15
• 2 followers
• 0 comments
• 0 votes

1. Talk
2. Advice and troubleshooting
3. Using Talk and Text

Question Why is the call console showing an unexpected or incorrect country code for an incoming call? It's not matching the country where the customer is calling in from. Answer  E.164 is the inte...

• Ferran Barneda Delporte
• Edited July 07, 2020 18:58
• 1 follower
• 0 comments
• 0 votes

1. Zendesk updates
2. Service notifications

SUMMARY On the 26th of February, between 20:11 UTC and 15:04 UTC when submitting a ticket update, some of our Support customers experienced issues with changes made to the Ticket form not saving, a...

• Ferran Barneda Delporte
• Edited March 06, 2020 14:45
• 7 followers
• 1 comment
• 1 vote

1. Talk
2. Advice and troubleshooting
3. Managing Talk

Question Why is the greeting for callback from queue looping?  Answer  Zendesk Talk by default allows for National calls only. If a customer calls from an International number to your Talk number a...

• Ferran Barneda Delporte
• Edited March 04, 2020 15:40
• 2 followers
• 0 comments
• -8 votes

1. Zendesk updates
2. Service notifications

SUMMARY On February 26, 2020 from 09:00 AM UTC to 10:23 AM UTC Zendesk Sell customers were unable to make outbound calls through Talk.  TIMELINE 10:27 UTC | 02:27 PT The issue impacting outbound c...

• Ferran Barneda Delporte
• Edited March 02, 2020 08:24
• 2 followers
• 1 comment
• 0 votes