Ferran Barneda Delporte
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Articles
Recent activity by Ferran Barneda Delporte Sort by recent activity-
Why do I see "Recording not available" in my recordings?
Question Why do I see a Recording not available message in my recordings? Answer There are different reasons for this message to show up in your call tickets depending on whether you are using Zen...
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Service Incident - February 27th, 2020 - Ticket Form changes not saved
SUMMARY On the 26th of February, between 20:11 UTC and 15:04 UTC when submitting a ticket update, some of our Support customers experienced issues with changes made to the Ticket form not saving, a...
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Why is the greeting for callback from queue looping?
Question Why is the greeting for callback from queue looping? Answer Zendesk Talk by default allows for National calls only. If a customer calls from an International number to your Talk number a...
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Service Incident - February 26th, 2020 - Issues with outgoing calls from Sell
SUMMARY On February 26, 2020 from 09:00 AM UTC to 10:23 AM UTC Zendesk Sell customers were unable to make outbound calls through Talk. TIMELINE 10:27 UTC | 02:27 PT The issue impacting outbound c...
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Can I make outbound calls with my Toll-Free number?
Question Can I make outbound calls with my Toll-Free Zendesk Talk number? Answer Toll-free numbers are designed to be used for domestic inbound voice calls. Outbound calls are not supported from a...
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Service Incident - February 7th, 2020 - Delay in object synch for mobile users of Sell
SUMMARY On the 7th of February, between 4:00 UTC and 15:43 UTC users of the Sell mobile client experienced delays in syncing objects to Sell mobile devices. TIMELINE 14:50 UTC | 06:50 PT Our team ...
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Service Incident - February 17th, 2020 - Sell availability issues
SUMMARY On the 17th of February, between 7:01 AM UTC and 7:53 AM UTC Zendesk Suite customers received an error when attempting to access their Sell instance. TIMELINE 08:27 UTC | 00:27 PT Between ...
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What file types does Zendesk Talk recognize in MMS messages?
Question What file types does Zendesk Talk recognize in MMS messages? Answer Our Talk provider Twilio accepts and transforms jpg, gif, and png image file types. When they receive a file type matc...
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Service Incident - January 8th, 2020 - Support & Talk Issues on Pod 17
SUMMARY On January 8, 20202 from 10:23 UTC to 10:26 UTC customers on Zendesk Support and Talk on Pod 17 experienced dropped calls on Talk and degraded performance or the inability to load Support....
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How can I convert the JSON export into a valid JSON file?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...