
Ferran Barneda Delporte
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Total activity95
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Last activity
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Articles
Recent activity by Ferran Barneda Delporte-
Why do I see "Recording not available" in my recordings?
Question Why do I see a Recording not available message in my recordings? Answer There are different reasons for this message to show up in your call tickets depending on whether you are using Zen...
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Does Zendesk support PKI authentication?
Question Can I use Public Key Infrastructure (PKI) as an authentication method in Zendesk? Answer Zendesk doesn't support authentication through PKI. This sort of authentication relies on sending a...
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How can I share example calls for troubleshooting a Talk issue?
Question How can I find the ID of an example call for troubleshooting a Zendesk Talk issue? Answer To troubleshoot an issue with your Talk account, contact the Zendesk support team providing the i...
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Can I make outbound calls with my toll-free number?
Question Can I make outbound calls with my toll-Free Zendesk Talk number? Answer Toll-free numbers are designed to be used for domestic inbound voice calls. Outbound calls are not supported from a...
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Why do I get the ERROR_CONNECTION_CLOSED message?
Question What does the ERROR_CONNECTION_CLOSED message mean? Answer The ERROR_CONNECTION_CLOSED message indicates that the connection that your browser opened with a Zendesk page was closed withou...
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How can I improve the quality of calls using Zendesk Talk?
Question How can I improve the quality of calls in Zendesk Talk? I got a message saying Your connection is unstable while on a phone call. How do I fix the network connection issues? Answer Zende...
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Why is the call console showing an unexpected country code?
Question Why is the call console showing an unexpected or incorrect country code for an incoming call? It's not matching the country where the customer is calling in from. Answer E.164 is the inte...
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Service Incident - February 27th, 2020 - Ticket Form changes not saved
SUMMARY On the 26th of February, between 20:11 UTC and 15:04 UTC when submitting a ticket update, some of our Support customers experienced issues with changes made to the Ticket form not saving, a...
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Why is the greeting for callback from queue looping?
Question Why is the greeting for callback from queue looping? Answer Zendesk Talk by default allows for National calls only. If a customer calls from an International number to your Talk number a...
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Service Incident - February 26th, 2020 - Issues with outgoing calls from Sell
SUMMARY On February 26, 2020 from 09:00 AM UTC to 10:23 AM UTC Zendesk Sell customers were unable to make outbound calls through Talk. TIMELINE 10:27 UTC | 02:27 PT The issue impacting outbound c...