Ferran Barneda Delporte
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Articles
Recent activity by Ferran Barneda Delporte Sort by recent activity-
Service Incident - February 27th, 2020
SUMMARY 14:51 UTC | 06:51 PT Our development teams are working to resolve an issue where changes to Ticket Forms in Zendesk Support may not save. We'll provide an update in one hour. POST-MORTEM TB...
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Can I make outbound calls with my Toll-Free number?
Question Can I make outbound calls with my Toll-Free Zendesk Talk number? Answer Toll-free numbers are designed to be used for domestic inbound voice calls. Outbound calls are not supported from a...
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Service Incident - February 26th, 2020
SUMMARY 10:27 UTC | 02:27 PT The issue impacting outbound calls for Zendesk Sell customers is now resolved. We apologize for the inconvenience caused. 09:44 UTC | 01:44 PT Our engineering team cont...
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Service Incident - February 7th, 2020 - Delay in object synch for mobile users of Sell
SUMMARY On the 7th of February, between 4:00 UTC and 15:43 UTC users of the Sell mobile client experienced delays in syncing objects to Sell mobile devices. TIMELINE 14:50 UTC | 06:50 PT Our team ...
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Service Incident - February 17th, 2020 - Sell availability issues
SUMMARY On the 17th of February, between 7:01 AM UTC and 7:53 AM UTC Zendesk Suite customers received an error when attempting to access their Sell instance. TIMELINE 08:27 UTC | 00:27 PT Between ...
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What file types does Zendesk Talk recognize in MMS messages?
Question What file types does Zendesk Talk recognize in MMS messages? Answer Our Talk provider Twilio accepts and transforms jpg, gif, and png image file types. When they receive a file type matc...
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Service Incident - January 8th, 2020 - Support & Talk Issues on Pod 17
SUMMARY On January 8, 20202 from 10:23 UTC to 10:26 UTC customers on Zendesk Support and Talk on Pod 17 experienced dropped calls on Talk and degraded performance or the inability to load Support....
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How can I convert the JSON export into a valid JSON file?
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try searching for a ...
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Service Incident - November 14th, 2019 - Explore Dataset Delays
SUMMARY 10:16 UTC | 02:16 PT We are happy to confirm that the service incident regarding delayed dataset refreshes for customers using Explore was resolved at 09:42am UTC. 08:59 UTC | 00:59 PT Our...
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Why do I get the ERROR_CONNECTION_CLOSED message?
Question What does the ERROR_CONNECTION_CLOSED message mean? Answer The ERROR_CONNECTION_CLOSED message indicates that the connection that your browser opened with a Zendesk page was closed withou...