Simone Pace
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Activity overview
Latest activity by Simone Pace-
Simone Pace commented,
For the first reply time you can create a metric like the following SELECT AVG (First reply time in minutes within business hours/60/XX) XX is the business hours you provide support in a day... T...
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Simone Pace commented,
Hi McCabe I figured out that you can use checkboxes in triggers (or automations) only if the custom field has a tag. You can try yourself by removing the tag (which is indeed optional) from your c...
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Simone Pace created a post,
Trigger on editable custom checkboxes
AnsweredI'm looking for a way to set a trigger based on checkbox custom fields. On ticket conditions, I only see checkbox custom fields that are NOT editable by end users. Unfortunately what I want to achi...
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Simone Pace commented,
+1 Two years ago Max McCal said this was in roadmap... but it looks like still is not there. How long yet? Please this is really a basic feature that everybody needs and should be there!
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Simone Pace commented,
Up. We should really have an answer to this. Thank you Simone
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Simone Pace commented,
+1 As for *Julie Monk's *request, we also need to be able to Show different forms to different end-users and we should use tags rather than organizations to differenciate them.