Simone Pace
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Last activity
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Activity overview
Latest activity by Simone Pace-
Simone Pace commented,
+1 Just confirm that having access segregation paired with groups is an absolute nightmare. You should add the same feature as you did for views that now are linkable to multiple groups. Something ...
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Simone Pace commented,
+1 It was possible to do this with GoodData but not anymore in Explore. This is a MUST HAVE in reporting, full stop. Just image a company with agreements on SLA based on percentile and now they can...
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Simone Pace commented,
For the first reply time you can create a metric like the following SELECT AVG (First reply time in minutes within business hours/60/XX) XX is the business hours you provide support in a day... T...
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Simone Pace commented,
Hi McCabe I figured out that you can use checkboxes in triggers (or automations) only if the custom field has a tag. You can try yourself by removing the tag (which is indeed optional) from your c...
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Simone Pace created a post,
Trigger on editable custom checkboxes
AnsweredI'm looking for a way to set a trigger based on checkbox custom fields. On ticket conditions, I only see checkbox custom fields that are NOT editable by end users. Unfortunately what I want to achi...
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Simone Pace commented,
+1 As for *Julie Monk's *request, we also need to be able to Show different forms to different end-users and we should use tags rather than organizations to differenciate them.