Avatar

Simone Pace

  • Total activity 35
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 15
  • Subscriptions 15

Activity overview

Latest activity by Simone Pace
  • Avatar

    Simone Pace commented,

    It was possible to do this with GoodData but not anymore in Explore. This is a MUST HAVE in reporting, full stop. Just image a company with agreements on SLA based on percentile and now they can't ...

  • Avatar

    Simone Pace commented,

    For the first reply time you can create a metric like the following   SELECT AVG (First reply time in minutes within business hours/60/XX) XX is the business hours you provide support in a day... T...

  • Avatar

    Simone Pace commented,

    Hi McCabe I figured out that you can use checkboxes in triggers (or automations) only if the custom field has a tag. You can try yourself by removing the tag (which is indeed optional) from your c...

  • Avatar

    Simone Pace created a post,

    Trigger on editable custom checkboxes

    Answered

    I'm looking for a way to set a trigger based on checkbox custom fields. On ticket conditions, I only see checkbox custom fields that are NOT editable by end users. Unfortunately what I want to achi...

  • Avatar

    Simone Pace commented,

    +1 As for *Julie Monk's *request, we also need to be able to Show different forms to different end-users and we should use tags rather than organizations to differenciate them.