Elias Mangoro

Hello, after 4 years I have a similar issue as the initial poster, I would like to handle Zendesk support webhook events, ie https://developer.zendesk.com/api-reference/webhooks/event-types/agent-availability-events/#agent-unified-status-changed, that provide an account id

For my use case I want to build an integration to handle such events and need the zendesk account information (e.g. unique account ID and account name) in advance to setup handling for the events, so is there a way now to get this information via API now?

I found this API https://developer.zendesk.com/api-reference/sales-crm/resources/account/ however it is in the “Sales CRM” section, so not sure if the account ID from this API will be the same as the account ID from the Zendesk support webhooks? Could you please confirm if I can use this or if there is a different API to get Zendesk Support account details?