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Ken

Joined Feb 12, 2025

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Last activity Feb 12, 2025

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Latest activity by Ken

Ken created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I'm buidling a server-side custom app, using the ZAFClient.  I am able to fetch data off the main page with JS such as “client.get('ticket.requester.email')”. This is working fine.

 

However, I want to update a custom attribute in the main page, but it is not working.  I have tried:

 

client.set('ticket.customField:custom_field_29842705376151', 'Yes')

and also

const data = {

ticket: { 29842705376151: value }};

client.request({url: url, type: 'PUT', data: data})

(I've also tried turning the key into a string, e.g. ‘29842705376151’)

 

In both cases the call succeeds, the response object contains no errors, but the data on the main page is not updated.

 

What am I doing wrong?

 

Posted Feb 12, 2025 · Ken

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