
Benedikt Depta
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Total activity8
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Last activity
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Activity overview
Latest activity by Benedikt Depta-
Benedikt Depta commented,
I think i am happy with that.Thank you.
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Benedikt Depta created a post,
Change of time and SLAs
AnsweredWhen the time changes to/from summer time / winter time the timestamp of posts in tickets change as well (by 1h). Is this change of time also correctly reflected in SLAs because for example it coul...
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Benedikt Depta commented,
Ah, got it.Thanks a lot!
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Benedikt Depta created a post,
One agent license cannot be used
We have 9 agent licenses but we can only use 8 of them. (4x Admin, 4x Agent). Who can help me with this? I was looking for the possiblility to open a ticket at the zendesk support but couldn't find...
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Benedikt Depta commented,
Hi Jupete,thank you for your answer.Do those remaining posts/tickets somehow have an indication that they belong to a deleted user?Thanks in advance.
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Benedikt Depta commented,
Hi all, what will happen to comments in tickets, community posts, created topics etc. for an enduser that has been a) soft-deleted b) permanentely deleted ?Thank you!