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Benedikt Depta

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Activity overview

Latest activity by Benedikt Depta
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    Benedikt Depta commented,

    I think i am happy with that.Thank you.

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    Benedikt Depta created a post,

    Change of time and SLAs

    Answered

    When the time changes to/from summer time / winter time the timestamp of posts in tickets change as well (by 1h). Is this change of time also correctly reflected in SLAs because for example it coul...

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    Benedikt Depta commented,

    Ah, got it.Thanks a lot!

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    Benedikt Depta created a post,

    One agent license cannot be used

    We have 9 agent licenses but we can only use 8 of them. (4x Admin, 4x Agent). Who can help me with this? I was looking for the possiblility to open a ticket at the zendesk support but couldn't find...

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    Benedikt Depta commented,

    Hi Jupete,thank you for your answer.Do those remaining posts/tickets somehow have an indication that they belong to a deleted user?Thanks in advance.

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    Benedikt Depta commented,

    Hi all, what will happen to comments in tickets, community posts, created topics etc. for an enduser that has been a) soft-deleted b) permanentely deleted ?Thank you!