Benedikt Depta

Total activity

8
Last activity

January 14, 2020 06:10
Member since

June 22, 2018 07:00
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0
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2

Activity overview

Latest activity by Benedikt Depta

Benedikt Depta commented, January 14, 2020 06:10
I think i am happy with that.Thank you.
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- Benedikt Depta
- Created January 14, 2020 06:10
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Benedikt Depta created a post, January 09, 2020 08:59
Change of time and SLAs
Answered
1. Community
2. Support Q&A
When the time changes to/from summer time / winter time the timestamp of posts in tickets change as well (by 1h). Is this change of time also correctly reflected in SLAs because for example it coul...
- Benedikt Depta
- Created January 09, 2020 08:59
- 2 followers
- 2 comments
- 0 votes
Benedikt Depta commented, July 16, 2019 12:05
Ah, got it.Thanks a lot!
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- Benedikt Depta
- Created July 16, 2019 12:05
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Benedikt Depta created a post, July 16, 2019 10:47
One agent license cannot be used
1. Community
2. Support Q&A
We have 9 agent licenses but we can only use 8 of them. (4x Admin, 4x Agent). Who can help me with this? I was looking for the possiblility to open a ticket at the zendesk support but couldn't find...
- Benedikt Depta
- Created July 16, 2019 10:47
- 1 follower
- 2 comments
- 0 votes
Benedikt Depta commented, June 27, 2018 06:50
Hi Jupete,thank you for your answer.Do those remaining posts/tickets somehow have an indication that they belong to a deleted user?Thanks in advance.
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- Benedikt Depta
- Created June 27, 2018 06:50
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Benedikt Depta commented, June 22, 2018 07:00
Hi all, what will happen to comments in tickets, community posts, created topics etc. for an enduser that has been a) soft-deleted b) permanentely deleted ?Thank you!
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- Benedikt Depta
- Created June 22, 2018 07:00
- 0 votes