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Benedikt Depta

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Recent activity by Benedikt Depta Recent activity Votes
  • Change of time and SLAs

    Answered

    When the time changes to/from summer time / winter time the timestamp of posts in tickets change as well (by 1h). Is this change of time also correctly reflected in SLAs because for example it coul...

  • One agent license cannot be used

    We have 9 agent licenses but we can only use 8 of them. (4x Admin, 4x Agent). Who can help me with this? I was looking for the possiblility to open a ticket at the zendesk support but couldn't find...