Giovanni Laurelli
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Activity overview
Latest activity by Giovanni Laurelli-
Giovanni Laurelli commented,
I know that this doesn't seem to be a popular topic, but this just entirely killed my workflow atm. I need to set up a dashboard with about 20 different reports and wanted the ability to create tab...
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Giovanni Laurelli commented,
@rebecca - how would I add these conditions to an automation? We're sending CSAT emails to end-users, 24 hours after their request. They can submit requests via ticket form or by email. I want t...
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Giovanni Laurelli commented,
Is there any chance you'll be working on a similar version which supports off-line agents + history? I'd like to inform all my agents of important changes, or updates and are currently using Slack ...
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Giovanni Laurelli commented,
We’re currently in the process of setting up Automatic Answers, and are experiencing some issues retrieving articles. Seems like the trigger is triggering properly as we are receiving the response ...