Kashif Qadrii

When knowledge base articles are restricted, users are unable to add images in the chatbot.

Zendesk Guide does not provide an option to host images for use elsewhere. As a workaround, images must be hosted on external platforms like Google Drive or OneDrive, which is not an ideal solution.

This approach negatively impacts user experience, as the image URL differs from the knowledge base URL. Additionally, if images are hosted on the server, it increases unnecessary server load.

Zendesk should allow the use of inline image URLs from restricted articles to improve usability and performance.