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Christine

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Activity overview

Latest activity by Christine
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    Christine created a post,

    Ban Feature with restriction to Agents

    Completed

    The Ban Feature cannot be disabled completely, and also uncontrollable and doesn't have restriction access to agents level. This causes a lot of problems to us because it is hard to control our age...

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    Christine created a post,

    Automatic sending of Chat Transcript to Visitor when Email was filled out

    Answered

    I hope we can have automatic sending of Chat Transcript to every visitor who chats with us when they filled out the email field

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    Christine created a post,

    Operating hours interval

    Answered

    Operating hours interval of 15 minutes are too limiting. Basically in operations, our agents must clear all remaining chats from 7:55 before the chat box goes offline. 7:45 setting is too early and...

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    Christine created a post,

    Chat Satisfaction Rating for Departments

    Answered

    We have 2 departments. Department 1 received and served the incoming chat. Department 1 transferred the chat to Department 2. Department 2 joined the chat and Visitor rated the chat Bad. As per you...

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    Christine created a post,

    auto reply trigger to offline messages

    Answered

    hi, is it possible to have an auto-reply trigger when the chat box is offline and visitor left a message?    Note: No agent is online and i already know the offline greeting and don't want it

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    Christine created a post,

    Zopim Analytics available in Monthly Interval

    Answered

    It would be great if Zopim can have a feature in exporting analytics reports in Monthly Interval.  

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    Christine created a post,

    Proactive Greeting routing

    Answered

    We activated the Proactive Greeting and and we have 3 departments. We set up the proactive greeting that all visitors who replied to the chat will go directly to one Department  which is our "1. Cu...

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    Christine created a post,

    Zopim Departments

    Answered

    hi, We have 3 departments. can we set up that when only 1 designated department is offline, the whole chatbox is offline? Logic: If Dept 1 is offline = whole chat box is offline If Dept 2 or 3 is ...

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    Christine created a post,

    Group into columns when exporting chat transcript history

    Not planned

    Please make the transcript into columns when exporting chat transcript history When we export chat transcript, it goes per line which is hard to filter and read. It doesnt include contact number al...