Mikhail Vink
- Total activity 126
- Last activity
- Member since
- Following 0 users
- Followed by 3 users
- Votes 36
- Subscriptions 80
Activity overview
Latest activity by Mikhail Vink-
Mikhail Vink commented,
+1 on changing the behavior, it's quite confusing now. Thanks!
-
Mikhail Vink created a post,
Inline code formatting in Zendesk communities
Code blocks are highlighted HTML <pre> blocks in Zendesk community forums posts and comments, but it always comes with a line break. Would it be possible to support <pre> without a line break (aka ...
-
Mikhail Vink commented,
Hi Mike, Could you please clarify how Automatic Answers deal with multi-brand Zendesk? Does it define the scope (=where to search the articles) by an active brand (or rather brand's help center) in...
-
Mikhail Vink commented,
You might want to have a look at the new channel integration published in Zendesk's app directory - Stack for Zendesk (All Stack Exchange Q&A websites integration including Stack Overflow) which in...
-
Mikhail Vink commented,
You might want to have a look at the new channel integration published in Zendesk's app directory - Stack for Zendesk (All Stack Exchange Q&A websites integration including Stack Overflow) which in...
-
Mikhail Vink commented,
We have exactly the same issues as Brenda, so more control would be appreciated.
-
Mikhail Vink commented,
We're all for a digest (weekly/semi-weekly) of communities notifications. Some of our support engineers / project managers are subscribed to a few forums so that their email end up with 150-200 not...
-
Mikhail Vink created a post,
Community stats in Insights via GoodData
Not plannedInsights via GoodData is a very powerful tool to get information about agents' performance for tickets, but there are no metrics / data from communities, while in many cases agents post a lot of co...
-
Mikhail Vink commented,
+1 on that, we see a lot of confusion from users who got used to reply to any Zendesk notifications from us via email, so consistent behaviour with "reply to forum via email" would be appreciated. ...
-
Mikhail Vink commented,
Hi, I'd like to second this request regarding attachments in the community. That'd solve a lot of difficulties with attachments for many of our users. Please consider adding it (optional setting wi...