Mikhail Vink
- Total activity 126
- Last activity
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Activity overview
Latest activity by Mikhail Vink-
Mikhail Vink commented,
+1 on changing the behavior, it's quite confusing now. Thanks!
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Mikhail Vink created a post,
Inline code formatting in Zendesk communities
Code blocks are highlighted HTML <pre> blocks in Zendesk community forums posts and comments, but it always comes with a line break. Would it be possible to support <pre> without a line...
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Mikhail Vink commented,
Hi Mike, Could you please clarify how Automatic Answers deal with multi-brand Zendesk? Does it define the scope (=where to search the articles) by an active brand (or rather brand's help center) in...
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Mikhail Vink commented,
You might want to have a look at the new channel integration published in Zendesk's app directory - Stack for Zendesk (All Stack Exchange Q&A websites integration including Stack Overflow) whic...
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Mikhail Vink commented,
You might want to have a look at the new channel integration published in Zendesk's app directory - Stack for Zendesk (All Stack Exchange Q&A websites integration including Stack Overflow) whic...
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Mikhail Vink commented,
We have exactly the same issues as Brenda, so more control would be appreciated.
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Mikhail Vink commented,
We're all for a digest (weekly/semi-weekly) of communities notifications. Some of our support engineers / project managers are subscribed to a few forums so that their email end up with 150-200 not...
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Mikhail Vink created a post,
Community stats in Insights via GoodData
Insights via GoodData is a very powerful tool to get information about agents' performance for tickets, but there are no metrics / data from communities, while in many cases agents post a lot of co...
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Mikhail Vink commented,
+1 on that, we see a lot of confusion from users who got used to reply to any Zendesk notifications from us via email, so consistent behaviour with "reply to forum via email" would be app...
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Mikhail Vink commented,
Hi, I'd like to second this request regarding attachments in the community. That'd solve a lot of difficulties with attachments for many of our users. Please consider adding it (optional setting wi...