Michael Tan

Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zendesk developers:
url = “https://example.zendesk.com/api/v2/tickets”
email_address = “your_email_address”
api_token = “your_api_token”

I have created a support email in zendesk and tried to use that but I'm receiving a ‘Couldn’t authenticate you' error.
When I try adding the support email as a team member it's not creating it.

Is the email address the admin's email address?
Can I not use a support email address from zendesk (e.g. support@company.zendesk.com)?