Benedikt Depta
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Activity overview
Latest activity by Benedikt Depta-
Benedikt Depta commented,
Ok now it works: Assignee -> changed Assignee -> changed from - Thanks for the help Adrea!
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Benedikt Depta commented,
I do want to notify the requester. But i also tried to send a mail to the agent. No email arrived. So there must be something wrong with the conditions i guess :(
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Benedikt Depta commented,
_Thanks for the quick answer Andrea! _I did it like you said: Assignee: changed Assignee is not current user Ticket is new -> send mail to user 'requester' In the agent interface i changed ...
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Benedikt Depta created a post,
Send email when ticket is assigned to an agent
Sounds simple but i haven't figured it out yet. I have an already existing unassigned ticket and want to send out an email when this ticket is assigned to an agent. How must the trigger conditions...