Aimee Spanier created an article,
Fastpath: Guide Admin > Arrange content > Section title As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from o...
Aimee Spanier created an article,
Fastpath: Guide Admin > Arrange content > Arrange articles You can reorder all the articles in a section, all the sections in a category, and all the categories in the Help Center. You can ...
Aimee Spanier commented,
Hi, all. We've just added a few new IP addresses to the list: 104.18.70.113104.18.71.113104.18.72.113104.18.73.113104.18.74.113
Aimee Spanier commented,
Hi, all - There's a great Support Tech Note defining our native time metrics that you might find useful.
Aimee Spanier created an article,
You can review the transactions and message information associated with your Text account by viewing the Text history. To review Text history Click the Admin icon () in the sidebar, then select...
Aimee Spanier created a post,
Answer Bot for the Web Widget replaces the standard widget Help Center search with machine learning-powered article suggestions, based on your customers' search terms. This article discusses the f...
Aimee Spanier commented,
New EAP for Slack users! Slack for Zendesk Support integration Announcing a new integration between Zendesk Support and Slack. Zendesk and Slack have been collaborating on this product to deliver t...
Aimee Spanier commented,
Hi, all. The article has been updated to (hopefully) clarify some key points, and better reflect the current functionality. Leave comments if you have any other questions or clarifications. Thanks!
Aimee Spanier created a post,
Content Cues helps you to discover what your customers are asking about. Leveraging off our Machine Learning technology, Content Cues automatically reviews incoming support tickets and existing He...
Aimee Spanier created an article,
With skills-based routing, you can set up "skills" and associate each one with individual agents. For each skill, you also define a set of ticket conditions. Then you configure a view t...