Aimee Spanier
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Adding Chat to your website or Help Center
The process for configuring and deploying Chat depends on how you're using Zendesk: If you are using Zendesk Chat, and no other Zendesk products, you'll follow the Zendesk Chat-only path. If you ...
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Aimee Spanier created an article,
Configuring and deploying chat on your website or Help Center
In this article, we’ll walk you through the tasks you need to complete to make chat available to your customers on your website. These tasks include: Enabling chat in the Web Widget Configuring th...
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Aimee Spanier created a post,
Answer Bot SDKs have GA'd!
Answer Bot SDKs for iOS and Android are now generally available! That means the EAP is closed, and the information in this forum may be out of date. Please see our developer documentation about us...
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Aimee Spanier created a post,
Answer Bot in the Web Widget has GA'd!
Answer Bot for the Web Widget is now generally available! That means the EAP is closed, and the information in this forum may be out of date. Please see our Help Center topics about Answer Bot for...
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Aimee Spanier created an article,
Completing the upgrade from Legacy Chat + Support to the enhanced experience
After your Legacy Chat account has been upgraded to new enhanced experience, you’ll need to perform a number of tasks to make sure Chat functions as you’d like. Click the links below for details o...
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Aimee Spanier created an article,
Preparing to upgrade your account from Legacy Chat + Support to the enhanced Chat experience
Before upgrading from Legacy Chat to the enhanced experience, you need to make a few changes to your account. These tasks are required to merge some of the Chat and Support data that is currently ...
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Aimee Spanier commented,
Hi, Lauren. The section Updating your website implementation covers the steps required to get Chat enabled in your Web Widget. This article is directed at customers who already have the Web Widget ...
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Aimee Spanier commented,
Hi, Curtis. I double-checked, and the included snippet is correct for most users impacted by the change in August, but we did leave out some folks who may have older snippets that look different (l...
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Aimee Spanier created an article,
Viewing chat history on your mobile device
The Zendesk Chat mobile app allows you to view and search previous chats, share chat details and transcripts with other agents, mark unread and delete chat transcripts. This article contains the f...
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Aimee Spanier created an article,
Working with tickets in the Support mobile app
You can access your tickets in the Zendesk Support mobile app. Which tickets you see, and how you interact with them, is determined by the permissions applied to your account. See Understanding Gu...