Avatar

Aimee Spanier

  • Total activity 229
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 1
  • Subscriptions 170

Activity overview

Latest activity by Aimee Spanier
  • Avatar

    Aimee Spanier created an article,

    Adding custom tags to Web Widget tickets from specific pages

    All tickets submitted through the Web Widget include the URL for the page the user was on when the ticket was sent. Administrators can use triggers to add custom tags, agent assignments, and othe...

  • Avatar

    Aimee Spanier created an article,

    Configuring the components in your Web Widget

    You can configure your widget to include the following components: Help Center search for knowledge base articles Zendesk Chat for live chat with an agent Contact form for filing a ticket in Zen...

  • Avatar

    Aimee Spanier created an article,

    Adding the Web Widget to your website or Help Center

    The Web Widget can be added to any page of your website, or to your Zendesk Support Help Center. The Web Widget is fully optimized for the mobile experience and does not affect page load times. T...

  • Avatar

    Aimee Spanier created an article,

    Removing the Web Widget from your website or Help Center

    You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support. Related ...

  • Avatar

    Aimee Spanier created an article,

    Inbox documentation

    We've moved the content of most of our Inbox-related support tech notes! Go to https://inbox.zendesk.com for current information related to Inbox.

  • Avatar

    Aimee Spanier created an article,

    Managing ticket fields

    This article discusses the following topics related to managing your ticket fields: Deleting ticket fields Deactivating and reactivating ticket fields Reordering ticket fields Editing ticket fi...

  • Avatar

    Aimee Spanier created an article,

    Adding other agents or end-users to a ticket

    You can include additional agents or end-users on tickets, if you have the right permissions. The CC list allows you to add both agents and end-users to the ticket. The @mentions feature allows ...

  • Avatar

    Aimee Spanier created an article,

    Changing a ticket comment from public to private

    Public comments on tickets can be changed to private comments. Agents can change only their own comments from public to private. Admins can change any public comment to private. You cannot, howeve...

  • Avatar

    Aimee Spanier created an article,

    Adding tables to ticket comments

    Although you cannot add tables to your comments using the rich text editor options, you can incorporate tables in two ways: Installing and using the Tables app. Copying and pasting a table from ...

  • Avatar

    Aimee Spanier created an article,

    Adding attachments to ticket comments

    Agents can include file attachments in ticket comments. If enabled by an administrator, end-users can add attachments to ticket comments as well. Adding comments to tickets Changing a ticket comm...