Aimee Spanier

Zendesk Documentation Team

Total activity

569
Last activity

September 16, 2020 19:23
Member since

May 05, 2015 00:02
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Followed by

41 users
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5
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376

Activity overview

Latest activity by Aimee Spanier

Aimee Spanier commented, September 15, 2020 17:43
Thanks for catching that, Andre! I've updated the table with the correct tag info.
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- Aimee Spanier
- Created September 15, 2020 17:43
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Aimee Spanier created an article, September 09, 2020 21:51
Evaluating your Zendesk Chat trial account
Zendesk Chat connects your agents and customers instantly, via web, mobile, and messaging. This guide helps you get familiar with and evaluate Chat in your Zendesk trial account to see how it will...
- Aimee Spanier
- Edited September 16, 2020 16:23
- 1 follower
- 0 comments
- 0 votes
Aimee Spanier created an article, July 09, 2020 19:20
Editing your personal settings in Zendesk Chat + Support accounts
You can modify your own personal settings in Zendesk Chat. These settings affect only your profile, and will not impact any other agents' information. If you're working on an integrated Chat + Sup...
- Aimee Spanier
- Edited July 30, 2020 03:12
- 8 followers
- 0 comments
- 0 votes
Aimee Spanier created an article, May 14, 2020 20:07
Routing options for incoming tickets
One of the best ways to increase agent efficiency and streamline your support tasks is to use Zendesk routing options to manage your ticket workflows. Routing options provide a power set of tools ...
- Aimee Spanier
- Edited June 19, 2020 17:35
- 2 followers
- 0 comments
- 1 vote
Aimee Spanier commented, May 14, 2020 17:54
Hi, Nabeel. Thanks for catching that! The table has been updated to include a couple missing items, including suspended user search.
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- Aimee Spanier
- Created May 14, 2020 17:54
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Aimee Spanier created an article, April 23, 2020 17:30
Welcome to Chat
Welcome to Chat Get ready to reach your customers instantly, via web, mobile, and messaging. Use these key resources to guide you to success. Plan your Chat deployment Follow our six-p...
- Aimee Spanier
- Edited August 20, 2020 16:11
- 10 followers
- 0 comments
- 0 votes
Aimee Spanier commented, April 20, 2020 22:55
Hi, Erin and Lila. The newly-updated search lets you use advanced search operators and terminology in the default search box -- you don't have to select Advanced Search to use them. If that's not h...
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- Aimee Spanier
- Created April 20, 2020 22:55
- 0 votes
Aimee Spanier commented, April 14, 2020 00:09
Hi, Lateesha! I've updated the links in this step of the article, to blog posts where they're available, otherwise to relevant Help Center articles (or deleting them if there isn't a useful link). ...
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- Aimee Spanier
- Created April 14, 2020 00:09
- 0 votes
Aimee Spanier created an article, March 30, 2020 19:44
About the Zendesk Sell-Chat integration
If you work with both Zendesk Sell and Zendesk Chat, you can configure the Sell-Chat integration to access your Chats in Sell, and to see Sell data from your Chat interface. You'll also be able t...
- Aimee Spanier
- Edited April 02, 2020 20:49
- 2 followers
- 0 comments
- 0 votes
Aimee Spanier commented, March 30, 2020 03:59
Update: Dave - The advanced search feature was updated, and we've now updated the procedure to reflect the new steps. Sorry for the delay! Hi, Dave. I'm sorry it's not working for you! I've tested ...
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- Aimee Spanier
- Edited March 30, 2020 23:50
- 0 votes