Aimee Spanier created an article,
All tickets submitted through the Web Widget include the URL for the page the user was on when the ticket was sent. Administrators can use triggers to add custom tags, agent assignments, and othe...
Aimee Spanier created an article,
You can configure your widget to include the following components: Help Center search for knowledge base articles Zendesk Chat for live chat with an agent Contact form for filing a ticket in Zen...
Aimee Spanier created an article,
The Web Widget can be added to any page of your website, or to your Zendesk Support Help Center. The Web Widget is fully optimized for the mobile experience and does not affect page load times. T...
Aimee Spanier created an article,
You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support. Related ...
Aimee Spanier created an article,
We've moved the content of most of our Inbox-related support tech notes! Go to https://inbox.zendesk.com for current information related to Inbox.
Aimee Spanier created an article,
This article discusses the following topics related to managing your ticket fields: Deleting ticket fields Deactivating and reactivating ticket fields Reordering ticket fields Editing ticket fi...
Aimee Spanier created an article,
You can include additional agents or end-users on tickets, if you have the right permissions. The CC list allows you to add both agents and end-users to the ticket. The @mentions feature allows ...
Aimee Spanier created an article,
Public comments on tickets can be changed to private comments. Agents can change only their own comments from public to private. Admins can change any public comment to private. You cannot, howeve...
Aimee Spanier created an article,
Although you cannot add tables to your comments using the rich text editor options, you can incorporate tables in two ways: Installing and using the Tables app. Copying and pasting a table from ...
Aimee Spanier created an article,
Agents can include file attachments in ticket comments. If enabled by an administrator, end-users can add attachments to ticket comments as well. Adding comments to tickets Changing a ticket comm...