Avatar

Aimee Spanier

  • Total activity 199
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 1
  • Subscriptions 151

Activity overview

Latest activity by Aimee Spanier
  • Avatar

    Aimee Spanier created an article,

    Web Widget resources

    This article includes resources for setting up and using the Web Widget, including documentation and support tips. Administrator docs Using Web Widget to embed customer service in your website...

  • Avatar

    Aimee Spanier created an article,

    Setting up Answer Bot (EAP)

    After you are approved for the beta program and Answer Bot has been activated, you can begin setting it up. This article includes the following topics: Turning on Answer Bot Creating or modifyin...

  • Avatar

    Aimee Spanier created an article,

    Understanding Answer Bot (EAP)

    Answer Bot impacts both the end-user's and agent's experience, and can provide useful data in reporting on the effectiveness of the feature. This article discusses the following topics: Understa...

  • Avatar

    Aimee Spanier created an article,

    Enabling private ticket creation

    You may want to give your agents the option to create private tickets on behalf of your customers. Private tickets are, for the most part, regular tickets with no public content - all commenting a...

  • Avatar

    Aimee Spanier created an article,

    Using Connect to target all website visitors

    Note: This feature is a rolling release. It will be available to all Connect users over the next several weeks. You can create a Connect in-product message (IPM) campaign that targets every visi...

  • Avatar

    Aimee Spanier created an article,

    Installing the Connect code snippet

    Connect users need to install a code snippet on their website or Help Center, to deliver In-Product Message campaigns. This article contains the following topics: Installing the Connect code snp...

  • Avatar

    Aimee Spanier created an article,

    What's new in Connect

    Connect is constantly being updated, improved, and tweaked. This post lists all of the recent feature additions and changes. Click the Follow button to receive notifications when a new feature is a...

  • Avatar

    Aimee Spanier created an article,

    Building macro action statements

    The table below describes the actions available when creating macros for your support tickets. Using macros, you can set ticket properties, add or modify tags, and add comments. Select an action ...

  • Avatar

    Aimee Spanier created an article,

    Rich text formatting options reference

    The table below lists and describes the rich text formatting options, as well as the toolbar icons and keyboard shortcuts, available when adding comments to tickets or macros.   Toolbar button...

  • Avatar

    Aimee Spanier created an article,

    Creating macros for tickets

    Unlike triggers and automations, macros only contain actions, not conditions. Conditions aren't used because nothing is automatically evaluating tickets to determine if a macro should be applied....