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Aimee Spanier

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Activity overview

Latest activity by Aimee Spanier
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    Aimee Spanier commented,

    Hi, Jason. You can find Admin-appropriate documentation now, at About Answer Bot.

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    Aimee Spanier created an article,

    Working with Answer Bot (for agents)

    In order to work with Answer Bot effectively, it’s important for agents to understand Answer Bot’s intended purpose, how they can use it to help their customers, and what they can do to improve ...

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    Aimee Spanier commented,

    Hi, Matthew. If you go to Admin > Channels > Widget > Setup, do you see the code, along with the "Copy to clipboard" button?

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    Aimee Spanier created an article,

    Setting up suspended ticket notifications

    In addition to the Suspended Tickets view, you can set up a suspended tickets notification email that is sent to specific email addresses. In the Suspended Ticket Notifications section of the Tic...

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    Aimee Spanier created an article,

    Causes for ticket suspension

    The Suspended Tickets view displays messages describing the cause of suspension for each suspended email. The following table lists the possible descriptions in the view and what each one means. R...

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    Aimee Spanier created an article,

    Guidelines for reviewing suspended tickets

    Review your queue of suspended tickets on a regular basis. Follow review guidelines like the ones suggested below. The guidelines vary depending on how your instance of Zendesk Support is set up. ...

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    Aimee Spanier created an article,

    Adding custom tags to Web Widget tickets from specific pages

    All tickets submitted through the Web Widget include the URL for the page the user was on when the ticket was sent. Administrators can use triggers to add custom tags, agent assignments, and othe...

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    Aimee Spanier created an article,

    Configuring the components in your Web Widget

    You can configure your widget to include the following components: Help Center search for knowledge base articles Zendesk Chat for live chat with an agent Contact form for filing a ticket in Zen...

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    Aimee Spanier created an article,

    Adding the Web Widget to your website or Help Center

    The Web Widget can be added to any page of your website, or to your Zendesk Support Help Center. The Web Widget is fully optimized for the mobile experience and does not affect page load times. T...

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    Aimee Spanier created an article,

    Removing the Web Widget from your website or Help Center

    You can remove individual instances of your widget by deleting the code from the web page or Help Center. You can turn off all instances of the widget by disabling it in Zendesk Support. Related ...