Aimee Spanier
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Reviewing articles to update in Content Cues
Content Cues offers a list of articles you may want to update. This list includes: Articles with the most views in the past 60 days. Each entry on the list includes the following columns: Ar...
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Aimee Spanier created an article,
Reviewing articles to archive in Content Cues
You can declutter your knowledge base by archiving articles that are not being viewed by your customers. When you archive an article, it is removed from your knowledge base. Content Cues offers a...
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Aimee Spanier created an article,
Dismissing and resolving Content Cues
There are two ways you can remove cues from the suggestion list: Dismiss the cue. Use this option if you want to remove the cue from the list without making a suggested change article, you can di...
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Aimee Spanier created an article,
Accessing Content Cues
Content Cues uses machine learning technology and Guide article usage data to help you discover opportunities and tasks that will improve your knowledge base health. There are three types of cont...
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Aimee Spanier created an article,
Reviewing suggested Support topics in Content Cues
Content Cues offers a list of suggested topics that may be missing from your Help Center, or may need more (or more easily discovered) articles. This list includes: Topics created by commonly-u...
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Aimee Spanier commented,
Images should be working now - HC migration had a little blip. Thanks for the head's up!
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Aimee Spanier created an article,
(Legacy Chat) Changing your Zendesk Chat account owner
This article describes the steps for changing your Chat account owner, for customers using a Legacy version of Zendesk Chat. For help determining which version you have, see Determining your Zende...
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Aimee Spanier created an article,
(Legacy Chat) Billing FAQ
?xml version="1.0" encoding="UTF-8"? This article covers some general FAQs related to customer billing for Legacy versions of Zendesk Chat. If you are unsure what version of Cha...
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Aimee Spanier created an article,
(Legacy Chat) Creating agents and departments
You need to create an account for each support agent who will be responding to chats. Depending on the size of your organization, you might also want to organize these agents into departments, su...
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Aimee Spanier created an article,
(Legacy Chat) Setting up Zendesk Support in Chat
Link your Zendesk Chat account with Zendesk Support to manage chats and tickets from one place. You must be an administrator or the account owner to complete these steps. The process described in...