Aimee Spanier
- Total activity 511
- Last activity
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- Followed by 18 users
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Working with tickets in the Support mobile app
You can access your tickets in the new Zendesk Support mobile app. Which tickets you see, and how you interact with them, is determined by the permissions applied to your account. See Understandin...
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Aimee Spanier created an article,
Searching data on your mobile devices
You can search for Zendesk Support data (tickets, users and organizations) through your mobile app. Currently, search functionality is more extensive on the Android mobile app than iOS. iOS users ...
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Aimee Spanier created an article,
Feature differences: Standalone Chat and Chat in the Web Widget
If you are moving from the standalone Chat widget to the integrated Chat in the Web Widget experience, you can expect to see some changes in your end users’ experiences, as well as your own widget...
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Aimee Spanier created an article,
Preparing for the new Web Widget experience
If you are using both the Chat widget and the Web Widget on your Help Center or website, you may need to manually update some Chat and Support settings to ensure the widget appears and functions a...
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Aimee Spanier created an article,
Changes to Chat Widget CSP support on July 17th, 2019
If you have the Zendesk Web Widget embedded on a website or websites with a defined CSP (content security policy), you may be impacted by an upcoming change to the widget. This change was first an...
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Aimee Spanier created an article,
Configuring Answer Bot for the Web Widget (Professional and Enterprise add-on)
Although Answer Bot is operational as soon as it is enabled in the Web Widget, you can configure some functionality by modifying the JS API, including: Suppressing Answer Bot Temporarily suppre...
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Aimee Spanier created an article,
Enabling and using Answer Bot in the Web Widget
You can add Answer Bot's self-service capabilities wherever you've implemented the Web Widget. For Zendesk Chat customers, this also allows for a fluid and consistent self-service experience prio...
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Aimee Spanier created an article,
Using CCs, followers, and @mentions in the Support mobile app
Note: This article assumes you understand how the CCs and followers feature works. For more information on this functionality, see Using CCs, followers, and @mentions. Enabling the CCs and followe...
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Aimee Spanier created an article,
Reviewing articles to update in Content Cues
Content Cues offers a list of articles you may want to update. This list includes: Articles with the most views in the past 60 days. Each entry on the list includes the following columns: Ar...
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Aimee Spanier created an article,
Reviewing articles to archive in Content Cues
You can declutter your knowledge base by archiving articles that are not being viewed by your customers. When you archive an article, it is removed from your knowledge base. Content Cues offers a...