Aimee Spanier
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Total activity636
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Last activity
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Member since
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Followed by55 users
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Recipe: Routing messaging tickets using Support triggers
Below is a simple recipe for creating a Support trigger that routes tickets sent through the messaging channel to a specific group based on the problem the customer is experiencing. You'll be usin...
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Aimee Spanier created an article,
Routing Zendesk messaging tickets and notifications
In Zendesk messaging for web or mobile channels, when a customer requests assistance from a live agent during a conversation, a ticket is created, and agents are notified in the Agent Workspace th...
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Aimee Spanier created an article,
Zendesk messaging resources
This article contains resources related to Zendesk messaging, specifically for the web and mobile channels. It includes the following sections: Understanding Zendesk messaging Messaging for admi...
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Aimee Spanier created an article,
What's new in Zendesk: April 2021
Click Follow in the What's New section to be notified each month when the What's New is published. Check out what's new in the last month: Support Guide Sell Live chat and messaging Explore Also...
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Aimee Spanier created an article,
Using the Message Us button to guide users to your WhatsApp or Facebook Messenger channel
Adding a Message Us button to your website, mobile app, or help center allows customers to discover and connect to your WhatsApp or Facebook Messenger channel. If you choose to add a Message Us bu...
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Aimee Spanier created an article,
Enabling and using Instagram Direct (Early Access Program)
This article describes how you can add the Instagram Direct social messaging channel to the Zendesk Agent Workspace, and configure it to meet your needs. At this time only approved early access cus...
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Aimee Spanier created an article,
Enabling continuous conversations to re-engage messaging customers
Note: Continuous conversations functionality is being gradually rolled out to all Zendesk messaging users. It will be available to all messaging customers by May 20, 2021. Continuous conversations...
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Aimee Spanier created an article,
Testing Zendesk messaging in your sandbox
Note: Zendesk Support-only customers are limited to using Facebook Messenger and Twitter DM in their sandboxes. To use messaging, Zendesk Support accounts must also have Chat with the Agent Works...
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Aimee Spanier created an article,
About CSAT ratings in Zendesk messaging
When you enable CSAT (customer satisfaction ratings), a simple survey is added to your messaging workflow, allowing your customers to provide feedback about their support experience. These surveys...
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Aimee Spanier created an article,
Working with messaging in the Zendesk SDKs for Android and iOS
After enabling messaging, you can add it to your Android or iOS app. This article includes the following topics: About Zendesk messaging for Android and iOS Creating a new Android or iOS channel...