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You can review the transactions and message information associated with your Text account by viewing the Text history. To review Text history Click the Admin icon () in the sidebar, then select...
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Answer Bot for the Web Widget replaces the standard widget Help Center search with machine learning-powered article suggestions, based on your customers' search terms. This article discusses the f...
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New EAP for Slack users! Slack for Zendesk Support integration Announcing a new integration between Zendesk Support and Slack. Zendesk and Slack have been collaborating on this product to deliver t...
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Hi, all. The article has been updated to (hopefully) clarify some key points, and better reflect the current functionality. Leave comments if you have any other questions or clarifications. Thanks!
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Content Cues helps you to discover what your customers are asking about. Leveraging off our Machine Learning technology, Content Cues automatically reviews incoming support tickets and existing He...
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With skills-based routing, you can set up "skills" and associate each one with individual agents. For each skill, you also define a set of ticket conditions. Then you configure a view t...
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If Zendesk cannot confirm that an email was sent from the address that appears in the From line (known as “spoofing”), it will be noted by adding the tag POTENTIAL_MESSAGE_SPOOFING to the comment...
Aimee Spanier created an article,
This article discusses the following topics related to managing your ticket fields: The Ticket Field edit page Editing ticket fields Deactivating and reactivating ticket fields Deleting ticket ...
Aimee Spanier created an article,
You can add tables to your Help Center articles, and customize their properties, by clicking the Table icon in the article editor toolbar, and selecting your table options. The table formatting op...
Aimee Spanier created an article,
By default, many business rules use the {{ticket.comments_formatted}} placeholder to include comments into email notifications. If you want more control over how the comments are presented to requ...