Aimee Spanier
-
Total activity592
-
Last activity
-
Member since
-
Following0 users
-
Followed by28 users
-
Votes6
-
Subscriptions387
Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Chat triggers in Zendesk messaging (beta)
When you join the Zendesk messaging beta, a number of updates are made to existing and new Chat triggers to accommodate the functionality changes. If you do not update an existing trigger, these ch...
-
Aimee Spanier created an article,
Removal of Zendesk Connect
Announced on Removal October 30, 2020 October 31, 2021 Zendesk is removing Connect, its proactive messaging platform, effective October 31, 2021. This article addresses the following ...
-
Aimee Spanier created an article,
How Zendesk messaging impacts Chat (beta)
When you enable Zendesk messaging, there are a number of changes to your Chat functionality. Administrators must make sure they perform the tasks described in Enabling Zendesk messaging (beta), in ...
-
Aimee Spanier created an article,
Translating conversations in the Zendesk Agent Workspace
Agents can communicate with end users and other agents, even if they are using different languages, using the native translation feature in Agent Workspace. The translation feature is enabled by de...
-
Aimee Spanier created an article,
Working with messaging in the Web SDK (beta)
This article includes the following topics: About messaging in the Web SDK Moving from classic Web Widget to the Web SDK Customizing and configuring the Web SDK About Conversation history Abou...
-
Aimee Spanier created an article,
Using Flow Builder to automate customer conversations (beta)
After you've familiarized yourself with Answer Bot's messaging capabilities, you're ready to start using Flow Builder to create flows to interact with your customers. Each of your active brands has...
-
Aimee Spanier created an article,
About Answer Bot for Zendesk messaging (beta)
Answer Bot gains much more functionality in the Zendesk messaging beta. Flow Builder, a click-to-configure tool allows admins to build custom conversational experiences between customers and Answer...
-
Aimee Spanier created an article,
Enabling Zendesk messaging (beta)
In this article, we'll walk you through the steps to enable messaging and activating it throughout your account. The tasks described in this article must be performed by an account administrator. T...
-
Aimee Spanier commented,
Done, thanks Brett!
-
Aimee Spanier created an article,
About Zendesk messaging (beta)
The Zendesk messaging beta release is a quick and easy way to create customized, automated conversational experiences, delivered to your customers through social messaging channels and the Web SDK,...