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New EAP for Slack users! Slack for Zendesk Support integration Announcing a new integration between Zendesk Support and Slack. Zendesk and Slack have been collaborating on this product to deliver t...
Aimee Spanier commented,
Hi, all. The article has been updated to (hopefully) clarify some key points, and better reflect the current functionality. Leave comments if you have any other questions or clarifications. Thanks!
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Content Cues helps you to discover what your customers are asking about. Leveraging off our Machine Learning technology, Content Cues automatically reviews incoming support tickets and existing He...
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Note: Skills-based Routing will be rolled out in phases over the coming weeks, with most Enterprise accounts having access now, but others taking a bit longer. For more information, or to leave f...
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If Zendesk cannot confirm that an email was sent from the address that appears in the From line (known as “spoofing”), it will be noted by adding the tag POTENTIAL_MESSAGE_SPOOFING to the comment...
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This article discusses the following topics related to managing your ticket fields: The Ticket Field edit page Editing ticket fields Deactivating and reactivating ticket fields Deleting ticket ...
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You can add tables to your Help Center articles, and customize their properties, by clicking the Table icon in the article editor toolbar, and selecting your table options. The table formatting op...
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By default, many business rules use the {{ticket.comments_formatted}} placeholder to include comments into email notifications. If you want more control over how the comments are presented to requ...
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You can use Liquid markup to create different responses in your business rules based on ticket properties. This example shows how you can modify the Notify requester of received request trigger (o...
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Liquid markup is commonly used in business rules to customize comments and email notifications. Many companies and organizations support end-users who speak languages other than English and there ...