Aimee Spanier
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Total activity621
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Last activity
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Enabling continuous conversations to re-engage messaging customers
The continuous conversations feature allows you to automatically send an email notification to customers who abandon a conversation conducted through the web messaging channel, encouraging them to...
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Aimee Spanier created an article,
Testing Zendesk messaging in your sandbox
You can test Zendesk web, mobile, and social messaging functionality in your sandbox testing environment. For information on creating and using a sandbox instance, see Testing changes in your stan...
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Aimee Spanier created an article,
Using CSAT with Zendesk messaging
You can monitor how satisfied your customers are with their support experience by adding a CSAT (customer satisfaction ratings) survey to the messaging workflow. This article includes the followi...
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Aimee Spanier created an article,
Working with messaging in the Zendesk SDKs for Android and iOS
After enabling messaging, you can add it to your Android or iOS app. This article includes the following topics: About Zendesk messaging for Android and iOS Creating a new Android or iOS channe...
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Aimee Spanier created an article,
Disabling Zendesk messaging
This article describes the process for disabling Zendesk messaging, and the considerations to take before doing so. This article includes the following sections: Considerations before disabling...
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Aimee Spanier created an article,
Creating an out-of-office message in a web or Mobile SDK
You can create an automated out-of-office message, shown to your customers when your agents are offline, using a Chat trigger. To create an out of office message From the Chat dashboard, select ...
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Aimee Spanier created an article,
About Flow Builder
After you've familiarized yourself with Answer Bot's messaging capabilities, you're ready to start using Flow Builder to create flows to interact with your customers. Each of your active brands h...
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Aimee Spanier created an article,
Chat triggers in Zendesk messaging
When you enable Zendesk messaging, a number of updates are made to existing and new Chat triggers to accommodate the functionality changes. If you do not update an existing trigger, these changes...
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Aimee Spanier created an article,
Removal of Zendesk Connect
Announced on Removal October 30, 2020 October 31, 2021 Zendesk is removing Connect, its proactive messaging platform, effective October 31, 2021. This article addresses the following ...
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Aimee Spanier created an article,
Using simplified email threading (early access program)
Fastpath: Admin () > Channels > Email Simplified email threading improves the way that email notifications appear to your end users and agents in third-party email applications such as Gmail. It r...