Aimee Spanier
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Total activity670
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Last activity
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Activity overview
Latest activity by Aimee Spanier-
Aimee Spanier created an article,
Understanding the warning banner in the customer context panel
When a returning unauthenticated customer requests a live chat and fills out a pre-chat form with information that does not exactly match their existing user profile – for example, they enter the...
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Aimee Spanier commented,
Hi, Krista. The Multibranding Zendesk Chat article is currently unavailable because it is outdated and in need of an overhaul. It's on the docs radar, but we haven't had the bandwidth yet to make t...
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Aimee Spanier created an article,
Resources for migrating to Chat Phase 4
Migrating to the enhanced live chat experience from a Legacy Chat account offers expanded functionality and easier integration with other Zendesk products. We've gathered together the most helpful...
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Aimee Spanier commented,
CJ Johnson: You may find the following articles useful: Migrating from live chat to Zendesk messaging Resources for migrating from live chat to Zendesk messaging There is a lot of overlapping infor...
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Aimee Spanier commented,
CJ Johnson: CSAT ratings are available for messaging. See About CSAT ratings in Zendesk messaging. Skills-based routing and attachments are still being worked on. I don't have an ETA for either fea...
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Aimee Spanier commented,
Hi, CJ Johnson. You can find the information about the agent UI for messaging in Agent Workspace for Zendesk messaging.
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Aimee Spanier created an article,
Flow Builder support for Social Messaging (Early Access Program)
Note: You must have the Zendesk Agent Workspace with Social messaging enabled to use this feature. If you're using Social messaging with a standard Support agent interface, refer to Social messagin...
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Aimee Spanier created an article,
Resources for migrating from live chat to Zendesk messaging
Start moving to Zendesk Messaging Get ready to expand your customer communication capabilities! Migrating from live chat to messaging expands Answer Bot functionality, gives you the tools to creat...
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Aimee Spanier created an article,
Migrating from live chat to Zendesk messaging
Zendesk messaging allows you to deliver rich, modern, and automated conversational experiences on your websites and mobile apps. This article describes how to migrate your account from Zendesk Ch...
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Aimee Spanier commented,
Hi, Ryan Lainchbury. Messaging conversations don't "end" in the same way live chats do. They're more persistent, and are tied to tickets more closely, than chats. In a nutshell, to truly end a conv...