Aimee Spanier

Changing the account owner

1. Using Support
2. Users, groups, and organizations

This topic describes how to change the account owner. The method you choose to change the account owner depends on whether the account owner is still available, or if they have left the organizati...

• Aimee Spanier
• Edited March 14, 2019 21:07
• 2 followers
• 0 comments
• 0 votes

Changing an agent's role and status

1. Using Support
2. Users, groups, and organizations

Administrators can change an agent's Support role in the following ways: By upgrading the agent to an administrator role By downgrading the agent to an end-user role Removing a user from your a...

• Aimee Spanier
• Edited December 14, 2018 00:03
• 1 follower
• 0 comments
• 0 votes

Resetting user passwords

1. Using Support
2. Users, groups, and organizations

Administrators can reset a user's password by sending a reset email to the user's registered email address. The email contains a link that lets the user reset his or her password. Only administra...

• Aimee Spanier
• Edited December 14, 2018 00:02
• 1 follower
• 0 comments
• -1 votes

Moving sections and articles in the Help Center

1. Using Guide
2. Using the knowledge base in Help Center

Fastpath: Guide Admin > Arrange content () > Edit section or article As your Help Center grows, you may find that you need to move existing sections from one category to another, or move a...

• Aimee Spanier
• Edited February 15, 2019 23:58
• 2 followers
• 1 comment
• -1 votes

Reordering knowledge base content within categories and sections

1. Using Guide
2. Using the knowledge base in Help Center

Fastpath: Guide Admin > Arrange content > Arrange articles You can reorder all the articles in a section, all the sections in a category, and all the categories in the Help Center. You can ...

• Aimee Spanier
• Edited February 04, 2019 17:53
• 9 followers
• 16 comments
• -2 votes

Reviewing Text history

1. Using Talk
2. Setting up and using Text

You can review the transactions and message information associated with your Text account by viewing the Text history. To review Text history Click the Admin icon () in the sidebar, then select...

• Aimee Spanier
• Created May 25, 2018 00:15
• 5 followers
• 0 comments
• -1 votes