Aimee Spanier

Changing account ownership

1. Using Support
2. Users, groups, and organizations

Only the account owner can promote an administrator to the account owner role. If you need to find out who the current account owner is, see How do I find out who the Support account owner is. Th...

• Aimee Spanier
• Edited December 14, 2018 00:04
• 1 follower
• 0 comments
• 0 votes

Changing an agent's role and status

1. Using Support
2. Users, groups, and organizations

Administrators can change an agent's Support role in the following ways: By upgrading the agent to an administrator role By downgrading the agent to an end-user role Removing a user from your a...

• Aimee Spanier
• Edited December 14, 2018 00:03
• 1 follower
• 0 comments
• 0 votes

Resetting user passwords

1. Using Support
2. Users, groups, and organizations

Administrators can reset a user's password by sending a reset email to the user's registered email address. The email contains a link that lets the user reset his or her password. Only administra...

• Aimee Spanier
• Edited December 14, 2018 00:02
• 1 follower
• 0 comments
• -1 votes

Moving sections and articles in the Help Center

1. Using Guide
2. Using the knowledge base in Help Center

Fastpath: Guide Admin > Arrange content > Section title As your Help Center grows, you may find that you need to move existing sections from one category to another, or move articles from o...

• Aimee Spanier
• Edited January 16, 2019 21:56
• 1 follower
• 0 comments
• -2 votes

Reordering knowledge base content within categories and sections

1. Using Guide
2. Using the knowledge base in Help Center

Fastpath: Guide Admin > Arrange content > Arrange articles You can reorder all the articles in a section, all the sections in a category, and all the categories in the Help Center. You can ...

• Aimee Spanier
• Edited January 15, 2019 00:24
• 9 followers
• 16 comments
• -2 votes

Reviewing Text history

1. Using Talk
2. Setting up and using Text

You can review the transactions and message information associated with your Text account by viewing the Text history. To review Text history Click the Admin icon () in the sidebar, then select...

• Aimee Spanier
• Created May 25, 2018 00:15
• 4 followers
• 0 comments
• -1 votes