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Aimee Spanier

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Activity overview

Latest activity by Aimee Spanier
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    Aimee Spanier created an article,

    Salesforce integration resources

    This article includes links to resources for understanding, setting up, and using the Zendesk for Salesforce app (in Salesforce) and the Salesforce app (in Zendesk). Zendesk for Salesforce docs ...

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    Aimee Spanier created an article,

    About Zendesk Talk plan types

    This article lists the current and legacy Zendesk Talk plans and includes information on how to view the features available for these plans. Zendesk Talk plans prior to September 6th, 2017, are ref...

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    Aimee Spanier created an article,

    About the Talk Usage SLA

    The Talk Enterprise plan includes the 99.5% Usage Service Level Agreement (SLA) . This agreement states that in the event that Zendesk Talk’s service provider, experiences a service interruption,...

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    Aimee Spanier commented,

    Hi, Jason. You can find Admin-appropriate documentation now, at About Answer Bot.

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    Aimee Spanier created an article,

    Working with Answer Bot (for agents)

    In order to work with Answer Bot effectively, it’s important for agents to understand Answer Bot’s intended purpose, how they can use it to help their customers, and what they can do to improve A...

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    Aimee Spanier commented,

    Hi, Matthew. If you go to Admin > Channels > Widget > Setup, do you see the code, along with the "Copy to clipboard" button?

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    Aimee Spanier created an article,

    Setting up suspended ticket notifications

    In addition to the Suspended Tickets view, you can set up a suspended tickets notification email that is sent to specific email addresses. In the Suspended Ticket Notifications section of the Tic...

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    Aimee Spanier created an article,

    Causes for ticket suspension

    The Suspended Tickets view displays messages describing the cause of suspension for each suspended email. The following table lists the possible descriptions in the view and what each one means. R...

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    Aimee Spanier created an article,

    Guidelines for reviewing suspended tickets

    Review your queue of suspended tickets on a regular basis. Follow review guidelines like the ones suggested below. The guidelines vary depending on how your instance of Zendesk Support is set up. ...

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    Aimee Spanier created an article,

    Adding custom tags to Web Widget tickets from specific pages

    All tickets submitted through the Web Widget include the URL for the page the user was on when the ticket was sent. Administrators can use triggers to add custom tags, agent assignments, and othe...