Mandeep Singh created a post,
Getting started with Service Level Agreements can be tricky. To get a walkthrough of how-to setup your SLA targets and other best practices check out: Webinar recording - Leveraging Service Level...
Mandeep Singh created a post,
View the webinar recording! Apps are a great way to boost efficiency for your agents and admins. Zendesk provides a wide range of apps in the Zendesk Apps Marketplace. With over 700+ options, here...
Mandeep Singh commented,
Hi David,It turns out that Rebecca has actually written the following article to address your question: Why am I seeing differences in Google Analytics versus Help Center reporting overview? "...
Mandeep Singh commented,
Hi Adi,The report is built to provide a simple method to see how many tickets are getting assigned to your agents each day. In a normal day, your agent may get a ticket assigned to them and then th...
Mandeep Singh commented,
This is super helpful! Thanks Ray
Mandeep Singh commented,
Hi Abdellah! Once the Feedback tab is removed on November 1, 2016, you will be unable to use the link to that contact form. The feedback tab will not exist, and thus your iframe would not display a...
Mandeep Singh commented,
A helpful article that goes through getting around UTF-8 error when bulk uploading users: How to fix the UTF-8 error when bulk uploading users
Mandeep Singh commented,
Awesome! This is really helpful :) Thank you Sarah!
Mandeep Singh commented,
That's awesome! Thanks for the tip Ray :)