Sam Chandler

Zendesk Customer Success

Total activity

21
Last activity

August 20, 2019 20:10
Member since

May 13, 2015 16:43
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2
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8

Comments

Recent activity by Sam Chandler

So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket.
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- Sam Chandler
- Created March 23, 2017 16:03
- 6 votes
Hi, Suzanne! Thanks so much for taking the time to visit my Fine Tuning series! This is a great question. Whenever I broach this topic with customers, I ask like this: “How are you currently captur...
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- Sam Chandler
- Created November 29, 2016 22:57
- 0 votes
Sooooo happy to hear that, Diane! That mirrors my experience as a customer as well. Anytime you can turn anecdotal data into quantitative analysis you exponentially increase it's validity. You're h...
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- Sam Chandler
- Created November 17, 2016 20:44
- 0 votes
Colin! You are a... REALLY good point!!!
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- Sam Chandler
- Created November 17, 2016 20:29
- 0 votes
I totally agree, Colin! Thanks for sharing that. When you capitalize on more powerful analysis you further establish yourself as a subject matter expert and garner the respect of your leadership te...
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- Sam Chandler
- Created November 17, 2016 19:32
- 0 votes
Greetings, all! Part 1 has officially been posted! Can't wait to hear your thoughts!!!!
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- Sam Chandler
- Created November 17, 2016 16:03
- 1 vote
These are really great tips, Yaaz! Another thing to consider when determining your notification schedule is audience and intention. Who are you notifying and why? If you need to remind an agent to...
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- Sam Chandler
- Created April 28, 2016 19:08
- 3 votes