Sam Chandler
- Total activity 34
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 2
- Subscriptions 10
Comments
Recent activity by Sam Chandler Sort by recent activity-
So true! Often times we get so wrapped up with wowing customers after they've submitted a ticket that we disregard their journey to submitting said ticket.
-
Hi, Suzanne! Thanks so much for taking the time to visit my Fine Tuning series! This is a great question. Whenever I broach this topic with customers, I ask like this: “How are you currently captur...
-
Sooooo happy to hear that, Diane! That mirrors my experience as a customer as well. Anytime you can turn anecdotal data into quantitative analysis you exponentially increase it's validity. You're h...
-
Colin! You are a... REALLY good point!!!
-
I totally agree, Colin! Thanks for sharing that. When you capitalize on more powerful analysis you further establish yourself as a subject matter expert and garner the respect of your leadership te...
-
Greetings, all! Part 1 has officially been posted! Can't wait to hear your thoughts!!!!
-
These are really great tips, Yaaz! Another thing to consider when determining your notification schedule is audience and intention. Who are you notifying and why? If you need to remind an agent to...
-
Hey, guys! Section Three is officially up!
-
@Mat - I LOVE that idea! I agree that topics like SLAs and other business rules are best explained visually. I'll get with the team and see if we could get something going :) Thanks for your sugge...
-
@Sol - You're not hijacking anything. You've got great questions and I hope you keep them coming :) I went back to your original post to get a better idea of your goals and workflow. In addition t...