Ray Roth
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Total activity33
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Ray Roth-
Ray Roth commented,
Hey Hillary, Unfortunately customizing the default theme code it outside the scope of support we provide, however our community is a great place to ask questions like this as many of our other user...
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Ray Roth commented,
Hey Curtis, I have opened a ticket for you so we can take a look at this together. Feel free to reach out to me on there!
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Ray Roth commented,
Hey Josh, At this time we do not have any plans to build this feature out. If you would like to see this feature in Zendesk we highly encourage posting in the Product Feedback forum as our product ...
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Ray Roth commented,
Hi mglinski, You should theoretically be able to embed that JS into your Help Center or use a tracking code that is supplied by the GA to the dedicated tracking code section the Help Center. You mi...
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Ray Roth commented,
Hey Kelsey! This report will be based on the timezone the Zendesk account is set to, not the users themselves. Here is an article on this for your reference: https://support.zendesk.com/hc/en-us/ar...
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Ray Roth created an article,
How can I hide article comments with curly bars?
Question How can I hide article comments using curly bars? Answer Instead of disabling comments for in each article using the Open for Comments option, you can hide parts of Help Center articles, l...
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Ray Roth created an article,
Blocking the email channel
Sometimes you just want your customers to communicate with you via your Help Center, but your email channel gets in the way. While there is no way to stop requests from being sent in via email, yo...
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Ray Roth created an article,
How can I keep track of specific end user tickets?
Question How can I keep track of specific end user tickets in Zendesk Support? Answer You can keep track of a specific end user tickets by using views. Create an Organization and add the end use...