Ray Roth
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Total activity44
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes12
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Subscriptions16
Activity overview
Latest activity by Ray Roth-
Ray Roth commented,
Hi Thomas! Unfortunately there is not currently a native way to see the number of subscribers to an article. You would have to use the Help Center API to list subscriptions for articles or section...
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Ray Roth commented,
Hi Joshua! Although the automation email for customer satisfaction ratings can be customized the customer satisfaction rating page that opens in browser is a system default page that cannot be edi...
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Ray Roth commented,
Hello Fallon, Like Andrew said there is a way to view a specific end-users's past tickets by viewing the Customer Context in a ticket which provides an interaction history with a list of recent ti...
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Ray Roth commented,
Hi Michael! There are not any settings for printing tickets that can be modified on the Zendesk side. You might have to adjust your printer settings to solve this issue. I apologize there isn't mo...
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Ray Roth commented,
Hi Krishna! When you delete a category, all the sections contained in the category are also deleted, and all the articles contained the sections are archived. When you delete a section, all the ar...
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Ray Roth commented,
Hi Amy! Unfortunately we do not have an article about forwarding from Microsoft Exchange specifically but we do have this one that describes how the forwarding process works: https://support.zende...
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Ray Roth commented,
Hi Miriam! The native reporting for Guide only shows the Views by user role, but not for specific users or domains. In order to track information more granularly you would need to use a tool like ...
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Ray Roth commented,
Hello Joshua! Unfortunately trigger conditions can only look for what is present in comment text, not what is missing. So you would only be able to have a trigger find a specific text value in the...
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Ray Roth commented,
Hey Hillary, Unfortunately customizing the default theme code it outside the scope of support we provide, however our community is a great place to ask questions like this as many of our other user...
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Ray Roth commented,
Hey Curtis, I have opened a ticket for you so we can take a look at this together. Feel free to reach out to me on there!