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Steve Bergstein

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Latest activity by Steve Bergstein
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    Steve Bergstein commented,

    I did implement using a tag like "notification_sent" and I created a trigger to clear it if the client replies (though how to create this trigger seemed not so intuitive) or if the ticket gets reop...

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    Steve Bergstein commented,

    Andrew, thank you.  I did that. Since my notification is a warning (we'll autoresolve this ticket in a week if we don't hear from you), I'd like the autoresolve automation to be written relative to...

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    Steve Bergstein created a post,

    Date Math, Automations, and Conditions

    Answered

    I'm trying to implement a set of automations to 1) warn a requester that his/her ticket will be autoresolved following a period of inactivity and then 2) actually resolve the issue if no action is ...

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    Steve Bergstein commented,

    Christian - adding to how maddening it is that the feature isn't available is the lack of communication from you.  I'm sure that many of us here, as I do, work for software companies.  Is there som...

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    Steve Bergstein commented,

    ZenDesk seems very focused on the ability to provide well-branded pages. Except for login. This is very, very surprising. I'm in the midst of converting from another support system, so the ability...