Oliver Knigge
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Total activity73
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Last activity
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Activity overview
Latest activity by Oliver Knigge-
Oliver Knigge commented,
Hi, we also getting emails from external systems and sometimes there are more than 20 in an hour by the same user (Ticket creations, not updates). So I think the Fall-back limitations for ticket up...
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Oliver Knigge commented,
Hi, we have problems reconnecting a facebook page after we have lost the authentication. Trying to "Renew authentication" gives me the error "no new facebook page for user Oliver Knigge". I have ad...
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Oliver Knigge commented,
Here is a nice workaround to exclude internal comments in a printer-friendly version of a ticket. Use the "Print ticket" option within a zendesk ticket. A printer friendly version (internal comment...
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Oliver Knigge commented,
Hi and thank you very much. In my case it does not help. I have some custom metrics which are not filtered to any date like "Tickets solved yesterday" or "Tickets solved last/previous 30 days". Tha...
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Oliver Knigge commented,
Hi community, also not working here. I have a query with several metrics. I have tried the above example and created Result Metric Calculation of any of the included metrics (also to get the right ...
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Oliver Knigge commented,
Hi, I think you have to create separate metrics for every single tag to report or filter on specific tags. Refering to this article: https://support.zendesk.com/hc/en-us/articles/229244588-Reportin...
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Oliver Knigge commented,
+1 not only for turning the agents offline, also for turning them online. We have agents writing mails and chatting together. But for these agents, chat has priority. Sometimes these agents forget ...
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Oliver Knigge created a post,
Using metrics in IF- or CASE-statements not working?
Hi. I think this should be an easy task and I am asking myself why this is not working. We have to working metrics for time tracking. Med time spent per Ticket (min) Med time spent per Call Ticket...
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Oliver Knigge created a post,
filters in custom metric not working properly
Hi folks, I hope to get some help here with the syntax of my custom metric, which is not working as expected. I will try to simplify the problem. My metrics are based on the # Solved Tickets met...
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Oliver Knigge created a post,
Liquid If/Else problem
Hi, I have found a similar post here:https://support.zendesk.com/hc/en-us/community/posts/208931908-LIquid-if-else-not-working I have a problem to get some liquid expressions in triggers running co...