Oliver Knigge
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Total activity67
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Last activity
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Activity overview
Latest activity by Oliver Knigge-
Oliver Knigge commented,
Hi, we also getting emails from external systems and sometimes there are more than 20 in an hour by the same user (Ticket creations, not updates). So I think the Fall-back limitations for ticket up...
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Oliver Knigge commented,
Hi, we have problems reconnecting a facebook page after we have lost the authentication. Trying to "Renew authentication" gives me the error "no new facebook page for user Oliver Knigge". I have ad...
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Oliver Knigge commented,
Here is a nice workaround to exclude internal comments in a printer-friendly version of a ticket. Use the "Print ticket" option within a zendesk ticket. A printer friendly version (internal comment...
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Oliver Knigge commented,
Hi and thank you very much. In my case it does not help. I have some custom metrics which are not filtered to any date like "Tickets solved yesterday" or "Tickets solved last/previous 30 days". Tha...
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Oliver Knigge commented,
Hi community, also not working here. I have a query with several metrics. I have tried the above example and created Result Metric Calculation of any of the included metrics (also to get the right ...
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Oliver Knigge commented,
Thank you very much for sharing, nice workaround to get a logic to generate a randomizer. We use the randomizer to randomly select a banner to display in outgoing e-mail notifications. This banners...
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Oliver Knigge commented,
+1 not only for turning the agents offline, also for turning them online. We have agents writing mails and chatting together. But for these agents, chat has priority. Sometimes these agents forget ...
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Oliver Knigge created a post,
Liquid If/Else problem
Hi, I have found a similar post here:https://support.zendesk.com/hc/en-us/community/posts/208931908-LIquid-if-else-not-working I have a problem to get some liquid expressions in triggers running co...
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Oliver Knigge commented,
Hi, thanks for the hint! Is there also a hack/trick to get the font or parts of the text italic or bold?I know that font styling for Zendesk Chat was already requested in the community (currently n...
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Oliver Knigge commented,
Hi Ramin, thanks for the hint, this could be a solution. :) You are right, compared to our current number of daily chats, the number of unrated but commented chats is not very crucial. But we are r...