Oliver Knigge

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Recent activity by Oliver Knigge Recent activity Votes
  • Using metrics in IF- or CASE-statements not working?

    Hi. I think this should be an easy task and I am asking myself why this is not working. We have to working metrics for time tracking. Med time spent per Ticket (min) Med time spent per Call Ticket...

  • filters in custom metric not working properly

    Hi folks,  I hope to get some help here with the syntax of my custom metric, which is not working as expected.  I will try to simplify the problem.  My metrics are based on the # Solved Tickets met...

  • Liquid If/Else problem

    Hi, I have found a similar post here:https://support.zendesk.com/hc/en-us/community/posts/208931908-LIquid-if-else-not-working I have a problem to get some liquid expressions in triggers running co...

  • Chat ratings without satisfaction


    Hi, we have recognized, that it is possible for customers to comment on chats within the satisfaction rating, but to leave the main satisfaction blank.  So we have chats without a satisfaction rati...

  • if/else within when-conditions with the same variable are not working

    Hi mates, i try to get some liquíd code running properly to differ between our e-mail signatures but it doesn't work. Basically I have the following code: {% case ticket.group.name %}{% when 'Group...