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David Spies

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Activity overview

Latest activity by David Spies
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    David Spies commented,

    1. Explore
    2. ...
    3. Writing formulas
    4. Writing Explore formulas

    Hi Madison, I tried what you suggested in your link, and I was certainly able to create a new query that combined the nested fields into a single item.  Thank you.  My trouble now is that I'm unabl...

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    David Spies commented,

    1. Explore
    2. ...
    3. Writing formulas
    4. Writing Explore formulas

    I used to have several custom metrics in insights that gathered categories and their sub-categories and listed them as single item to be used in some pie charts. For example we have a root category...

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    David Spies commented,

    1. Support
    2. ...
    3. Reporting
    4. Monitoring ticket activity and agent performance with reports

    I've been tasked in Zendesk to build a custom report that breaks down the number of tickets created each month (and year) by category. That's easy enough to do, but those categories also need to be...

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