Avatar

Akshath Sapalya

  • Total activity
    26
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    12
  • Subscriptions
    9

Activity overview

Latest activity by Akshath Sapalya
  • Avatar

    Akshath Sapalya created a post,

    Chat - Support integration issue

    We have a multi tiered support model with chat and support integration. Facing an issue with a system trigger which updates the support ticket at the end of the chat session. If a query requires Ti...

  • Avatar

    Akshath Sapalya commented,

    Hi Jake .. we would like to get push notifications inside Zendesk rather than emails. Our agents are logged into Zendesk at all times. Emails will be ineffective.  Agents can use the CC feature if ...

  • Avatar

    Akshath Sapalya commented,

    The "Updates to your tickets" feed is a very important feature which is now hidden in a corner of the dashboard. If this gets a separate place in the navigation menu it will help the agents to trac...

  • Avatar

    Akshath Sapalya commented,

    It would be much simpler if a text editor like the one we have in communities is available in the public reply section.

  • Avatar

    Akshath Sapalya commented,

    A feature that has been requested by many of our agents is to be able to delete an update in the dashboard once they have completed the required action on the ticket. This will allow the agents to ...