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IBM Corporation - Global HR (For Reporting) : IBM Corporation - HR

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Latest activity by IBM Corporation - Global HR (For Reporting) : IBM Corporation - HR
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    IBM Corporation - Global HR (For Reporting) : IBM Corporation - HR commented,

    Hi Jake .. we would like to get push notifications inside Zendesk rather than emails. Our agents are logged into Zendesk at all times. Emails will be ineffective.  Agents can use the CC feature if ...

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    IBM Corporation - Global HR (For Reporting) : IBM Corporation - HR commented,

    The "Updates to your tickets" feed is a very important feature which is now hidden in a corner of the dashboard. If this gets a separate place in the navigation menu it will help the agents to trac...

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    IBM Corporation - Global HR (For Reporting) : IBM Corporation - HR commented,

    It would be much simpler if a text editor like the one we have in communities is available in the public reply section.

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    IBM Corporation - Global HR (For Reporting) : IBM Corporation - HR commented,

    A feature that has been requested by many of our agents is to be able to delete an update in the dashboard once they have completed the required action on the ticket. This will allow the agents to ...