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Nienke

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Latest activity by Nienke
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    Nienke commented,

    1. Support
    2. ...
    3. Reporting
    4. Working with satisfaction reasons

    Hey! I just want to build the exact stacked graph showing in the article. Can someone screenshot the settings/metrics please, so I don't have to reinvent the wheel?   Thanks!

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    Nienke commented,

    1. Support
    2. ...
    3. Reporting
    4. About Satisfaction Prediction Scores

    Thanks Jessie, that makes sense! The other thing I'm wondering about is how the general satisfaction ratings are calculated. I know it's not just based on good scores and bad ones, since we run a h...

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    Nienke commented,

    1. Support
    2. ...
    3. Reporting
    4. About Satisfaction Prediction Scores

    I'm wondering if there's more detailed information on which data is weighed how? We turned on the prediction model a couple days ago, but so far it's not given us very reliable data.  Is there a wa...