Alex Gerulaitis
Sr System Administrator - DMED - MI&T
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Total activity98
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Last activity
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Activity overview
Latest activity by Alex Gerulaitis-
Alex Gerulaitis commented,
Andrew: sending an email to a team and flagging (preventing from posting) a response from a team member breaks things for us. It doesn't matter whether you think they should be agents: it broke our...
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Alex Gerulaitis commented,
> We do not support the use of ... distribution lists ... at this time. Even though distribution lists are an integral part of email as a communications mechanism - which Zendesk does support, I ho...
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Alex Gerulaitis commented,
This new functionality disables reply-all when the CC is a Distribution List (team email address), and thus prevents effective communication using team addresses. E.g. I'd CC a team email address f...
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Alex Gerulaitis commented,
Thanks Guy! Accessing that log (Admin > Channels > API) required accepting API ToC even if all we wanted was the logs. Not sure if this is intended behavior - doesn't seem logical to me: if creati...
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Alex Gerulaitis commented,
"Test Target" button does not work on any of our integrations, including that are working otherwise. Looks like it's a bug.
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Alex Gerulaitis commented,
Our Slack integration just got disabled with the same generic message: "The target '<custom> Slack Integration' has been temporarily disabled due to too many failures. You can re-enable the target ...
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Alex Gerulaitis commented,
Trying to do this with "rich content": not working. Dragging doesn't work - nothing happens. Don't see a "Drop images inline with text" box anywhere. Something I am missing? P.S. Yes I was: "If "...
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Alex Gerulaitis commented,
Thanks for the detailed answer Jessie - it's not quite relevant to my question for two reasons: None of the included themes work for us primarily due to a fixed (and very narrow) article page widt...
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Alex Gerulaitis created a post,
Help Center: remove a theme?
AnsweredApologies if this has been answered before: is it possible to remove a theme altogether? Make it kinda blank, with everything on "auto" and "default"? Google Sites offer that option - how about Zen...
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Alex Gerulaitis commented,
Thank you Justin.