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Au Finh Saechao

Building out customer-focused apps on the Zendesk marketplace. https://myplaylist.io

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Activity overview

Latest activity by Au Finh Saechao
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    Au Finh Saechao commented,

    I'll have to admit that solving for the different out of office use cases is pretty challenging. Our Playlist app also has an implementation of OOO. It's similar to the Out of Office app but runs o...

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    Au Finh Saechao commented,

    Nicole Gogel Sorry. I should clarify that we're a third party developer and can't speak for Zendesk. We'll definitely try our best to work on this sooner though!

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    Au Finh Saechao commented,

    Sarah S. This is very helpful! Thank you for sharing. When we get the opportunity to work on the app again, hopefully sometime later this year, I'll be sure to post updates here. 

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    Au Finh Saechao commented,

    Sarah S, glad to hear there's still interest in the app. We were in the process of polishing up the app for the marketplace but put it on the back burner after realizing the feature set was too sma...

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    Au Finh Saechao commented,

    Jahn Jerenz Bronilla this is only available for Support (tickets), primarily for clients who are also using our app’s automated ticket assignment features. Otherwise, it might be a little challengi...

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    Au Finh Saechao commented,

    Because Auto Merge has been so popular, it's now a standalone app on the Zendesk Marketplace with fixed pricing per subdomain: https://www.zendesk.com/apps/support/auto-merge/

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    Au Finh Saechao commented,

    Revoting for this because we really need this option. Our main use case is to pass secure settings as headers. If we can use placeholders such as {{setting.my_secure_token}}, that would be amazing....

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    Au Finh Saechao commented,

    Just rolled out some improvements to our automatic skills-based routing (push model) solution: Use Skills-Based queues reliably with other, non–skills-based queues Create multiple Skills-Based que...

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    Au Finh Saechao commented,

    Also, be careful when removing skills from a ticket. Not sure if it will affect how they show up in views, but we found that the Skills-based Routing Incremental Export API will not pick up changes...

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    Au Finh Saechao commented,

    With Playlist, you can now automatically push tickets to agents using skills-based routing. See how it works to learn more. Took us a while, but we finally have a working solution!