Joe Conti
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Activity overview
Latest activity by Joe Conti-
Joe Conti commented,
As a software development firm, we understand the challenge of juggling priorities. In looking at this from the value versus level of effort perspective, where does Zendesk sit? Is it not valuable ...
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Joe Conti created a post,
How do I create a trigger to notify me when a ticket is updated with an internal note?
AnsweredAs a support manager, I'd like to be notified when any of my agents add an internal note to a ticket. Typically the internal notes are questions about how to respond, how to solve the issue, etc. ...
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Joe Conti commented,
Yes duplicating an article would be very helpful.