Bake Creative

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Latest activity by Bake Creative
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    Bake Creative commented,

    Emily is absolutely right, and it's how we handle problem vs incident. If it's an isolated issue, we use the incident option. If it's an issue that has been reported more than once or by more than ...

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    Bake Creative created a post,

    Logging Calls

    After some research on logging phone calls on Zendesk when not using Zendesk Voice, I found a workaround which may interest other Zendesk users. Create a custom ticket field called source and ente...

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    Bake Creative commented,

    I'm very surprised that a Zendesk agent hasn't contributed to this topic given the demand for the feature.