
Schuyler Weinberg
- Total activity 7
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 3
Activity overview
Latest activity by Schuyler Weinberg-
Schuyler Weinberg commented,
This would greatly help in limiting the need for massive macro libraries for multiple countries where the content is identical, but language is different
-
Schuyler Weinberg commented,
Is there any functionality to have alternate keywords associated with a macro for easier search? we have some macro title changes as we make process changes and know that our agents are used to old...
-
Schuyler Weinberg commented,
Is there a way to report on tickets that are not replied to outside of a different SLA metric such as Next Reply Time?