Schuyler Weinberg

Total activity 7
Last activity September 27, 2018 19:51
Member since January 18, 2018 22:02

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Activity overview

Latest activity by Schuyler Weinberg

Schuyler Weinberg commented, September 27, 2018 19:51
This would greatly help in limiting the need for massive macro libraries for multiple countries where the content is identical, but language is different
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- Schuyler Weinberg
- Created September 27, 2018 19:51
- 0 votes
Schuyler Weinberg commented, June 22, 2018 15:54
Is there any functionality to have alternate keywords associated with a macro for easier search? we have some macro title changes as we make process changes and know that our agents are used to old...
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- Schuyler Weinberg
- Created June 22, 2018 15:54
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Schuyler Weinberg commented, January 18, 2018 22:02
Is there a way to report on tickets that are not replied to outside of a different SLA metric such as Next Reply Time?
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- Schuyler Weinberg
- Created January 18, 2018 22:02
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