Justin Lentz

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Latest activity by Justin Lentz
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    Justin Lentz commented,

    For time tracking purposes I am interested in joining call talk time, chat duration, and update handling time into a single table. However these 3 time tracking values exist exclusive to their indi...

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    Justin Lentz commented,

    This is a very useful heatmap, however I have received requests to also show the number of tickets that were created for each hour as well. I can add # Tickets to the What portion of the report, ho...