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Tor Løkken

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Activity overview

Latest activity by Tor Løkken
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    Tor Løkken created a post,

    How to setup multiple SLAs with different business hours

    Now with the new multiple schedule feature available for the Enterprise plan, we finally are able to create automations for our set of service-level agreements (SLAs). In short, we have a range of...

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    Tor Løkken commented,

    Hi Jennifer, I got this working, and have shared the tip as requested here :) https://support.zendesk.com/hc/communities/public/posts/203994657-SLA-next-breach-automation  

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    Tor Løkken created a post,

    SLA next breach automation

    With the new SLA features in place, I wanted to try to set up an automation that can actually warn our support staff (or do something else) when a ticket is closing in on a SLA breach. That way we ...

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    Tor Løkken commented,

    Hi Colin Thanks for you reply. Can you be a bit more specific on how to set and check for the tag? I've tried some variants in the automation setup, but still get the error mentioned above.

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    Tor Løkken created a post,

    SLA next breach automation

    I am trying to add an automation that will notify me when a ticket is about to breach SLA. What am I doing wrong?   Setup: Meet all of the following conditions: Ticket: hours until next SLA bre...