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Robert Blackwell

  • Total activity
    23
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Activity overview

Latest activity by Robert Blackwell
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    Robert Blackwell created a post,

    Please ignore google bots as visitors

    It would be nice if you did not show google bots as visitors.

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    Robert Blackwell commented,

    It really sucks that there's no official response to this and more importantly that this is still even an issue. I know I'm probably not the first but I complained about this in March of 2015. And ...

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    Robert Blackwell created a post,

    smarter url interpretation

    Answered

    I'm sure we all get customers that are not as savvy as others and while they are a minority I think there should be some effort made to assist those as they can still be lost leads if they don't un...

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    Robert Blackwell created a post,

    Dismiss a chat / prevent chat rescue

    Answered

    Often customers are responding to a trigger with "OK" or "Thanks". Obviously these types of responses don't require the agent to do anything. But if the agent doesn't do anything, they will continu...

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    Robert Blackwell created a post,

    magento extension

    Answered

     A lot of times as an agent you can see when a customer completes an order by observing the visitor path. Other times it is not obvious because perhaps the first chat they are just gathering inform...

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    Robert Blackwell commented,

    If the customer is not yet served, you can only preview the first 58 characters of the last message. But if they sent many messages and the most recent message they said was thank you, you would on...

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    Robert Blackwell commented,

    For me the reason is just to stay more productive and not have to worry about immediately responding to certain customers. Sometimes a lot of customers simply reply very late to a conversation afte...

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    Robert Blackwell commented,

    I think it definitely affects the number of chats. But in your case, if this is a doctors office, I would think the customers would be more willing to put that in, compared to a sales website like ...

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    Robert Blackwell created a post,

    preview message before serving

    Answered

    In the visitor list if would be nice if you could preview the entire message(s) a customer has sent prior to serving the request. Perhaps a tooltip when hovering over the visitor.   Presently you c...

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    Robert Blackwell created a post,

    Message count indicator

    Answered

    When a message has been received and has not been served, it would be nice if there was number indicator that said how many messages that one visitor has sent.