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Robert Blackwell

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Recent activity by Robert Blackwell Recent activity Votes
  • Please ignore google bots as visitors

    It would be nice if you did not show google bots as visitors.

  • smarter url interpretation

    Answered

    I'm sure we all get customers that are not as savvy as others and while they are a minority I think there should be some effort made to assist those as they can still be lost leads if they don't un...

  • Dismiss a chat / prevent chat rescue

    Answered

    Often customers are responding to a trigger with "OK" or "Thanks". Obviously these types of responses don't require the agent to do anything. But if the agent doesn't do anything, they will continu...

  • magento extension

    Answered

     A lot of times as an agent you can see when a customer completes an order by observing the visitor path. Other times it is not obvious because perhaps the first chat they are just gathering inform...

  • preview message before serving

    Answered

    In the visitor list if would be nice if you could preview the entire message(s) a customer has sent prior to serving the request. Perhaps a tooltip when hovering over the visitor.   Presently you c...

  • Message count indicator

    Answered

    When a message has been received and has not been served, it would be nice if there was number indicator that said how many messages that one visitor has sent.