Tony Ho
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Total activity20
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Tony Ho-
Tony Ho commented,
Great catch - I've updated the original post with the last important step!
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Tony Ho commented,
I would like to +1 a Feature request on having the ZenDesk Salesforce Sidebar app also be available on the Organization and User Level. We use Email as our mapping between SF - ZD and it would be g...
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Tony Ho commented,
I would like to also +1 my request for having the ability to select/customize what fields we have show in the ticket view section. Use case here is that my Success and Sales teams would like to kno...
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Tony Ho commented,
Definitely +1 (voted). We currently use NiceReply to capture both CSAT + CES and are exploring what we can do in the same with the ZenDesk CSAT option. This might actually be a blocker for us in mo...
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Tony Ho commented,
Hi everyone, Being able to change an Agent Status is pretty critical on our end too and we were getting a lot of missed chats due to agents showing up as online when they shouldn't have been (we ha...
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Tony Ho commented,
Hi - we're currently looking to implement Answerbot on our Enterprise account in first the Submit a Request page webform and eventually on our emails and triggers. We've found some use-ability conc...
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Tony Ho commented,
Hello, The program so far has been great for our team who has been trialing this. We did have one question however; is it possible to remove or prevent the App from defaulting to have the Ticket Su...