Product Manager
Jenny Gillett commented,
Hi Jose, Yes I can see how this would be a very useful feature to have in the product and it is a use case that we have heard before. We do have it on our backlog of enhancements we can make to IV...
Jenny Gillett created an article,
Hello! Bonjour! Hola! Hallo! Ciao! Kon'nichiwa! 여보세요! No matter how you say it, we’ve got you covered. Zendesk Talk -- call center software natively embedded in the Zendesk Support ticketing system...
Jenny Gillett commented,
Hi all, I’m happy to announce that after listening to your feedback we bring you the next iteration in our Conference beta removing a big limitation that prevented a lot of our beta participants fr...
Jenny Gillett commented,
Hi Travis, Thank you for taking the time to reach out to us we really value feedback like this to help guide our product in the direction it needs to go. The option to be able to forward calls to...
Jenny Gillett commented,
Hi In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you can customise...
Jenny Gillett commented,
Hi everyone, In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you ca...
Jenny Gillett commented,
Hi everyone, In case you missed our announcement, I have some good news for you. Zendesk Talk now has the ability to configure voicemail on or off/ inside or outside your business hours and you ca...
Jenny Gillett commented,
Hi Jesse and Mark, Unfortunately we still do not have an ETA on when we will be supporting New Zealand for Text. We do have support for Local and Toll Free New Zealand numbers in our Talk Product ...
Jenny Gillett commented,
Hi Collin, Good news! We recognise the need to have overflow groups configured as part of IVR and this capability is on our roadmap. We hope to start focusing on it in Q3 2017. Thanks for the fee...
Jenny Gillett commented,
Hi Ed, Thanks for reaching out and I have good news! Soon you will have the a lot more flexibility over your voicemail configuration on a per number basis. You will have the ability to turn your v...