Jenny Gillett

Product Manager

Total activity 106
Last activity April 24, 2020 15:58
Member since December 22, 2016 16:58

Following 0 users
Followed by 2 users
Votes 2
Subscriptions 80

Activity overview

Latest activity by Jenny Gillett

Jenny Gillett created a post, March 10, 2020 11:53
Talk Agent Recording Controls is now Generally Available to Zendesk Talk Customers
1. Community
2. Zendesk Talk EAP - Talk agent recording controls
We are very happy to announce that this functionality is now Generally Available to all Talk Professional and Enterprise customers and the Early Access Program has been closed. I would like to take...
- Jenny Gillett
- Created March 10, 2020 11:53
- 1 follower
- 0 comments
- 0 votes
Jenny Gillett commented, March 03, 2020 13:02
Official comment
Dear Violeta, Firstly, Thank you very much for taking the time to put this post together and for being a loyal customer and a Zendesk Talk advocate. All the features you have mentioned are very muc...
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- Jenny Gillett
- Created March 03, 2020 13:02
- 0 votes
Jenny Gillett created an article, February 07, 2020 18:32
Announcing accessibility enhancements to the Talk agent interface
1. Zendesk updates
2. Announcements
From February 19, 2020, your Talk agents will notice some changes to the Talk agent interface. These updates will streamline Talk accessibility and better align with other Zendesk products. Enhanc...
- Jenny Gillett
- Edited February 12, 2020 16:56
- 6 followers
- 1 comment
- 3 votes
Jenny Gillett commented, January 08, 2020 15:03
Hi Cyn, I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around numb...
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- Jenny Gillett
- Created January 08, 2020 15:03
- 0 votes
Jenny Gillett commented, October 08, 2019 09:54
Hi Annabel, Yes, we do have an update for you regarding this functionality. Engineering is currently working on this exact feature, all going well, we hope to push early access of this feature out...
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- Jenny Gillett
- Created October 08, 2019 09:54
- 4 votes
Jenny Gillett commented, July 12, 2019 15:05
Hi Andy and Azhar, Thanks for taking the time to share your feedback, I am another Product Manager at Zendesk and I'm currently working on how best to solve this gap we have in product. We are at ...
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- Jenny Gillett
- Created July 12, 2019 15:05
- 1 vote
Jenny Gillett created an article, April 28, 2019 15:27
Release Notes thru 2017-06-19
1. Zendesk updates
2. Release Notes
Zendesk Support New No new features this week. Fixed Several fixes to the Rich Text Editor app tooltip. Fixes positioning of the close icon and prevents the screen from locking when the tooltip is...
- Jenny Gillett
- Created April 28, 2019 15:27
- 2 followers
- 0 comments
- 0 votes
Jenny Gillett created an article, April 28, 2019 15:27
Release Notes thru 2017-06-23
1. Zendesk updates
2. Release Notes
Zendesk Support New No new features this week. Fixed When submitting a ticket that only contains an attachment, you'll now receive a warning that notifies you to add a comment before the submissio...
- Jenny Gillett
- Created April 28, 2019 15:27
- 3 followers
- 0 comments
- 0 votes
Jenny Gillett commented, February 21, 2019 16:33
Hi Maria, This work is still on our backlog and I do understand the need but unfortunately the work has not been prioritised as of yet. The only work around we have to offer you at this point is t...
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- Jenny Gillett
- Created February 21, 2019 16:33
- 0 votes
Jenny Gillett commented, August 22, 2018 10:31
Hi Mie, Thanks for getting in touch, this is consistent with other feedback we have heard. We understand the need to have more granular permissions by feature and/or by role. It is something we a...
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- Jenny Gillett
- Created August 22, 2018 10:31
- 0 votes