Jenny Gillett

Product Manager

Zendesk Product Manager

Total activity

103
Last activity

April 30, 2021 14:10
Member since

December 22, 2016 16:58
Following

0 users
Followed by

2 users
Votes

2
Subscriptions

79

Activity overview

Latest activity by Jenny Gillett

Jenny Gillett commented, February 10, 2021 16:52
Hi Joshua, Yes it will be possible to add a call button to your Guide Helpcenter. If you follow the steps in these two articles it will guide you on how to get the widget with a call button displa...
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- Jenny Gillett
- Created February 10, 2021 16:52
- 0 votes
Jenny Gillett created an article, January 11, 2021 19:30
Announcing Embedded voice for web in Zendesk Talk
1. Zendesk updates
2. Announcements
Announced on Rollout starts Rollout ends Feb 9, 2021 Feb 9, 2021 Feb 22, 2021 We're excited to announce that Embedded voice for web in Zendesk Talk is rolling out to customers between Febru...
- Jenny Gillett
- Edited April 05, 2021 15:59
- 4 followers
- 5 comments
- 0 votes
Jenny Gillett commented, January 07, 2021 17:10
Hi Kobe, There is no way of fixing the "Caller Unknown" behaviour right now, unfortunately. Having said that we are working on the next iteration of this behaviour where we will be allowing the in...
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- Jenny Gillett
- Edited February 16, 2021 15:06
- 1 vote
Jenny Gillett commented, December 16, 2020 15:12
Hi Kevin, Thank you for reaching out. Let me answer your questions: Yes, you can have several buttons embedded in your mobile app. If you want the calls to go to different groups of agents than,...
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- Jenny Gillett
- Created December 16, 2020 15:12
- 0 votes
Jenny Gillett commented, November 04, 2020 09:19
Hi Taher, I'm happy to let you know that we are in the process of releasing this capability this week! Keep a lookout for the announcement for Embedded Voice and our new Talk mobile SDK, which wil...
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- Jenny Gillett
- Created November 04, 2020 09:19
- 0 votes
Jenny Gillett commented, October 06, 2020 16:45
Hi all,Thank you for your feedback and we do apologise that this change has not been received favourably for some and is causing you extra admin work. The reason we introduced this change was to a...
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- Jenny Gillett
- Edited October 06, 2020 16:46
- 1 vote
Jenny Gillett created a post, March 10, 2020 11:53
Talk Agent Recording Controls is now Generally Available to Zendesk Talk Customers
1. Community
2. Zendesk Talk EAP - Talk agent recording controls
We are very happy to announce that this functionality is now Generally Available to all Talk Professional and Enterprise customers and the Early Access Program has been closed. I would like to take...
- Jenny Gillett
- Created March 10, 2020 11:53
- 1 follower
- 0 comments
- 0 votes
Jenny Gillett commented, March 03, 2020 13:02
Official comment
Dear Violeta, Firstly, Thank you very much for taking the time to put this post together and for being a loyal customer and a Zendesk Talk advocate. All the features you have mentioned are very muc...
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- Jenny Gillett
- Created March 03, 2020 13:02
- 0 votes
Jenny Gillett commented, January 08, 2020 15:03
Hi Cyn, I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around numb...
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- Jenny Gillett
- Created January 08, 2020 15:03
- 0 votes
Jenny Gillett commented, July 12, 2019 15:05
Hi Andy and Azhar, Thanks for taking the time to share your feedback, I am another Product Manager at Zendesk and I'm currently working on how best to solve this gap we have in product. We are at ...
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- Jenny Gillett
- Created July 12, 2019 15:05
- 1 vote