Jenny Gillett
Product Manager
- Total activity 104
- Last activity
- Member since
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Activity overview
Latest activity by Jenny Gillett-
Jenny Gillett commented,
Hi all, Delighted to see so many people excited about and registering their interest in this EAP. Looks like we had a bit of an issue with the sign-up form, which has now been fixed. Can I ask anyo...
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Jenny Gillett commented,
Hi Annabel, Yes, we do have an update for you regarding this functionality. Engineering is currently working on this exact feature, all going well, we hope to push early access of this feature out...
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Jenny Gillett created an article,
Announcing Talk agent recording controls EAP
With our continued efforts to ensure customers are legally compliant, we are excited to offer early access to Agent Recording Controls. We know our customers need to prevent sensitive and personal ...
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Jenny Gillett commented,
Hi Andy and Azhar, Thanks for taking the time to share your feedback, I am another Product Manager at Zendesk and I'm currently working on how best to solve this gap we have in product. We are at ...
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Jenny Gillett commented,
Ah ha! Good catch Oliver, that should be fixed now. Thanks for letting me know.
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Jenny Gillett commented,
Hi Thank you all for taking the time to post your comments, feedback and requests. It’s a Product Manager’s dream to have such engaged customers that want to help drive the direction of where we sh...
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Jenny Gillett created an article,
Release Notes thru 2017-06-19
Zendesk Support New No new features this week. Fixed Several fixes to the Rich Text Editor app tooltip. Fixes positioning of the close icon and prevents the screen from locking when the tooltip is...
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Jenny Gillett created an article,
Release Notes thru 2017-06-23
Zendesk Support New No new features this week. Fixed When submitting a ticket that only contains an attachment, you'll now receive a warning that notifies you to add a comment before the submissio...
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Jenny Gillett commented,
Hi Maria, This work is still on our backlog and I do understand the need but unfortunately the work has not been prioritised as of yet. The only work around we have to offer you at this point is t...
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Jenny Gillett created an article,
Announcing a new away state for Zendesk Talk agents
Currently, Talk agents can set their availability to one of two states: Online: The agent is available to take calls. Talk can route calls to the agent. If the agent doesn't answer, Talk routes ...