Jenny Gillett
Product Manager
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Total activity107
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Activity overview
Latest activity by Jenny Gillett-
Jenny Gillett commented,
Hi Joshua, Yes it will be possible to add a call button to your Guide Helpcenter. If you follow the steps in these two articles it will guide you on how to get the widget with a call button displa...
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Jenny Gillett created an article,
Announcing Embedded voice for web in Zendesk Talk
Announced on Rollout starts Rollout ends Feb 9, 2021 Feb 9, 2021 Feb 22, 2021 We're excited to announce that Embedded voice for web in Zendesk Talk is rolling out to customers between Febru...
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Jenny Gillett commented,
Hi Kobe, There is no way of fixing the "Caller Unknown" behaviour right now, unfortunately. Having said that we are working on the next iteration of this behaviour where we will be allowing the in...
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Jenny Gillett commented,
Hi Kevin, Thank you for reaching out. Let me answer your questions: Yes, you can have several buttons embedded in your mobile app. If you want the calls to go to different groups of agents than,...
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Jenny Gillett commented,
Hi Taher, I'm happy to let you know that we are in the process of releasing this capability this week! Keep a lookout for the announcement for Embedded Voice and our new Talk mobile SDK, which wil...
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Jenny Gillett commented,
Hi all,Thank you for your feedback and we do apologise that this change has not been received favourably for some and is causing you extra admin work. The reason we introduced this change was to a...
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Jenny Gillett created a post,
Talk Agent Recording Controls is now Generally Available to Zendesk Talk Customers
We are very happy to announce that this functionality is now Generally Available to all Talk Professional and Enterprise customers and the Early Access Program has been closed. I would like to take...
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Jenny Gillett commented,
Official comment Dear Violeta, Firstly, Thank you very much for taking the time to put this post together and for being a loyal customer and a Zendesk Talk advocate. All the features you have mentioned are very muc...
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Jenny Gillett commented,
Hi Cyn, I understand your frustration. The ability to bulk update is not something that we have considered as part of this EAP but there are active conversations happening internally around numb...
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Jenny Gillett commented,
Hi Annabel, Yes, we do have an update for you regarding this functionality. Engineering is currently working on this exact feature, all going well, we hope to push early access of this feature out...