Product Manager
Jenny Gillett commented,
Hi Jesse and Mark, Unfortunately we still do not have an ETA on when we will be supporting New Zealand for Text. We do have support for Local and Toll Free New Zealand numbers in our Talk Product ...
Jenny Gillett commented,
Hi Collin, Good news! We recognise the need to have overflow groups configured as part of IVR and this capability is on our roadmap. We hope to start focusing on it in Q3 2017. Thanks for the fee...
Jenny Gillett commented,
Hi Ed, Thanks for reaching out and I have good news! Soon you will have the a lot more flexibility over your voicemail configuration on a per number basis. You will have the ability to turn your v...
Jenny Gillett commented,
RE: sound notification for incoming calls. please make sure your computer audio is turned on and if you meant "change" the sound notification when you said "set up" then this is...
Jenny Gillett commented,
Hi Jose, This would be a great feature and it falls into how we can manage our staffing more efficiently, it is an area that we will be looking at enhancing at some point, our current priorities h...
Jenny Gillett commented,
Hi Dionne, Thank you for your feedback, This is an interesting use case, I can understand why you would prefer to rely on the data coming directly from Zendesk into you your payroll system, unfort...
Jenny Gillett commented,
Hi Emma and Sebastiaan, This is feedback that we’ve heard from many customers and more granular reporting and flexibility around agent status. It is something that we’re looking into but it’s not ...
Jenny Gillett commented,
Hi Conrad, This is a request we are hearing more and more. We are looking into how we assign our roles at a more granular level but can't commit to any timelines yet, but we are discussing this in...
Jenny Gillett commented,
Hi Anja, Filters would be a great usability enhancement to the Message History table. Due to other priorities we will not be doing any work in this area at this time but will add it to our backl...
Jenny Gillett commented,
Hi Josh, This is a request we are hearing more and more, currently there is only 2 role you can give your agents and that is manage channels or admin. We are looking into how we assign our roles...