Mike Dominguez
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Total activity15
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Last activity
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Activity overview
Latest activity by Mike Dominguez-
Mike Dominguez commented,
Agreed with Andrew. ^ I love the functionality with assigning Macros to multiple groups. Adding the ability to Views would be great!
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Mike Dominguez commented,
Just here to agree that reporting on # of skipped tickets and comments is needed. Would it be possible to even add it to the reporting overview, so you can see all agents , their skip counts and ...
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Mike Dominguez commented,
Hello, Is there a way to check if a requester email address does not match a field? In our example, we receive a ticket from a customer, but then we may need to use the connect a ticket app to o...