Francois Beaulieu

1. Cross Product
2. ...
3. Managing cross-product features
4. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Ever since upgrading Safari to version 13.0.5, it now works correctly for me. (Though, you still need to enable cross-site tracking cookies globally, which isn't great.)

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• Francois Beaulieu
• Created February 21, 2020 15:36
• 0 votes

1. Community
2. Guide Q&A
3. End users can't sign in with Safari

> The root cause of the problem is that the login page counts on cookies bound to `zendesk.com`. Precisely! There are also elements of the login form that use the zendesk.com domain as well, which ...

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• Francois Beaulieu
• Created January 15, 2020 18:42
• 0 votes

1. Community
2. Guide Q&A
3. End users can't sign in with Safari

I wonder if the response will be a suggestion that we tell our customers to use Microsoft Edge instead. Although, that'll soon be Chromium-based as well, so... We're running out of compatible brows...

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• Francois Beaulieu
• Created January 15, 2020 16:56
• 0 votes

1. Community
2. Guide Q&A
3. End users can't sign in with Safari

Hi Brett Bowser,  We have the same issue using Safari. This used to work fine with cross-site cookies permitted but no longer does with a recent Safari update. Can you please open a ticket for me a...

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• Francois Beaulieu
• Created January 06, 2020 18:48
• 0 votes