Ben Richards
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Activity overview
Latest activity by Ben Richards-
Ben Richards commented,
Jeremy Robinson - Great tip & thanks for the code! Did you ever get the alignment issue fixed so that the badge shows right next to the user's name rather than to the right of the screen ?
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Ben Richards commented,
+1 :p
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Ben Richards commented,
Yes we need coloured text too. We often have to reply inline to comments and also highlight data within a ticket. Bolding these comments is not enough. They need to be highlighted in a colour to m...
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Ben Richards commented,
Hi Socorro, Thanks for the help. Unfortunately its still not working right :( It works absolutely fine on the my requests tab, just not the requests im cc'd on or Organization requests tab... It d...
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Ben Richards commented,
Example:
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Ben Richards created a post,
Guide / Help Center theme - Unable to filter on ticket status
Hi All, We have a guide theme that has been modified over the years, im unsure where it came from but we now have slight problem that I cant figure out. On the clients "My Activities" page, the...
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Ben Richards commented,
We also need a way of manually pausing the 'Next Reply' SLA metric as we get emails from a 3rd party with a local helpdesk reference number which doesn't need a reply, however it sets off the next ...