Ben Richards
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Activity overview
Latest activity by Ben Richards-
Ben Richards commented,
+1 :p
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Ben Richards commented,
Yes we need coloured text too. We often have to reply inline to comments and also highlight data within a ticket. Bolding these comments is not enough. They need to be highlighted in a colour to m...
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Ben Richards commented,
Any idea when this will move out of the EAP and into production ?
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Ben Richards commented,
Hi Socorro, Thanks for the help. Unfortunately its still not working right :( It works absolutely fine on the my requests tab, just not the requests im cc'd on or Organization requests tab... It d...
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Ben Richards commented,
Example:
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Ben Richards created a post,
Guide / Help Center theme - Unable to filter on ticket status
Hi All, We have a guide theme that has been modified over the years, im unsure where it came from but we now have slight problem that I cant figure out. On the clients "My Activities" page, the...
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Ben Richards commented,
We also need a way of manually pausing the 'Next Reply' SLA metric as we get emails from a 3rd party with a local helpdesk reference number which doesn't need a reply, however it sets off the next ...