Renée Gray
- Total activity 31
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Activity overview
Latest activity by Renée Gray-
Renée Gray commented,
Good morning! This is exciting stuff. Will this information be available same day in Explore? Thanks, Renee
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Renée Gray commented,
I agree with Darren. It would be hugely beneficial to have reports on the helpfulness of the article to help us focus on what articles we need to review and improve. Is there a plan to add this d...
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Renée Gray commented,
Hi! Does Markdown work in Dynamic Content as well or just tickets? Renee
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Renée Gray commented,
Hi! I have a few questions. 1. Are you able to recover rejected comments? 2. Is it possible to have a comment reject upon opening of a ticket? 3. When a comment is replied to, is the end user n...
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Renée Gray commented,
Hi Jessie, Thank you for responding. I need to know what the 150 fields are that are standard. Is there any documentation available for that?
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Renée Gray commented,
Hi there, We have 100s of customize fields. Some of which we will never be able to report on due to the number of fields passed to insights. Is there an article or can someone send me the 150 base...
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Renée Gray commented,
I'm not sure I understand your question. I believe all of your customers are facing the same issue. We use Sandbox to create and test workflow and forms. But we have not way to move those change...
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Renée Gray commented,
I agree with Carlos 100%!
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Renée Gray commented,
As an administrator/manager, what’s your current process for setting up and modifying workflow rules (triggers, automations, macros, views)? I am doing this in a live environment which makes me v...
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Renée Gray commented,
We are new to this platform and are working through how to make our content best in class for our end users. Having the ability to pull a report of all articles, status, along with last update alo...