Renee Gray
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Total activity30
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Last activity
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Activity overview
Latest activity by Renee Gray-
Renee Gray commented,
Hi, Within the Time Tracking app is it possible to categorize the time spent on a particular activity? For example: I spent x amount a time doing X. I spent x amount of time on Y. Thank
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Renee Gray commented,
Hi! Does Markdown work in Dynamic Content as well or just tickets? Renee
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Renee Gray commented,
Hi! I have a few questions. 1. Are you able to recover rejected comments? 2. Is it possible to have a comment reject upon opening of a ticket? 3. When a comment is replied to, is the end user n...
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Renee Gray commented,
Hi Jessie, Thank you for responding. I need to know what the 150 fields are that are standard. Is there any documentation available for that?
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Renee Gray commented,
Hi there, We have 100s of customize fields. Some of which we will never be able to report on due to the number of fields passed to insights. Is there an article or can someone send me the 150 base...
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Renee Gray commented,
We are new to this platform and are working through how to make our content best in class for our end users. Having the ability to pull a report of all articles, status, along with last update alo...
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Renee Gray commented,
This is awesome. Are we able to select which email address we want to send the survey to? If so, how can you do this? For example, primary email address is the work email address. We would like...