David Charlot
- Total activity 26
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Activity overview
Latest activity by David Charlot-
David Charlot commented,
Hi Nicole We have the same problem as Katie since the enhancement is in place. No reordering possible in Ticket fields so any new added fields appear last. I've checked and the Reorder option does ...
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David Charlot commented,
hi Maggie I was thinking about the same type of problem and i had an idea of using a combo of Tag and Org In my case i have "Partners" as a tag and need to restrict more to some specific partners, ...
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David Charlot commented,
Hi Jennifer We have installed the KC App, i was curious to know if there is a way for agents to flag articles directly when browsing in Help Center / Knowledge base (meaning not from Support) ?
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David Charlot commented,
Hi Team Is there a particular reason why Light Agent can't tag people in the Internal Note section of a ticket in Support? the @... functionality is quite useful to send notification to a person. I...
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David Charlot commented,
Hi Patrick Thanks for this App this is filling a gap as not all our customers can access our Help Center online ! this a great work ! For the next stage I fully agree on the improvements raised by ...