David Charlot

1. Advice and troubleshooting
2. Tickets
3. How do I reorder ticket fields?

Hi Nicole We have the same problem as Katie since the enhancement is in place. No reordering possible in Ticket fields so any new added fields appear last. I've checked and the Reorder option does ...

• View comment
• David Charlot
• Created April 27, 2018 04:08
• 0 votes

1. Using Guide
2. Using the knowledge base in Help Center
3. Creating user segments for Guide user permissions (Guide Professional and Enterprise)

hi Maggie I was thinking about the same type of problem and i had an idea of using a combo of Tag and Org In my case i have "Partners" as a tag and need to restrict more to some specific ...

• View comment
• David Charlot
• Created January 16, 2018 10:50
• 0 votes

1. Using Guide
2. Working with the Knowledge Capture app
3. Flagging articles with the Knowledge Capture app (Guide Professional and Enterprise)

Hi Jennifer We have installed the KC App, i was curious to know if there is a way for agents to flag articles directly when browsing in Help Center  / Knowledge base (meaning not from Support) ?  

• View comment
• David Charlot
• Created December 26, 2017 07:07
• 0 votes

1. Using Support
2. Users, groups, and organizations
3. Understanding and setting light agent permissions

Hi Team Is there a particular reason why Light Agent can't tag people in the Internal Note section of a ticket in Support? the @... functionality is quite useful to send notification to a person. I...

• View comment
• David Charlot
• Created June 27, 2017 06:15
• 2 votes

1. Community
2. Support Best Practices, Workflows, & Tips
3. How to export knowledge base content from your Help Center as PDF (no coding required)

Hi Patrick Thanks for this App this is filling a gap as not all our customers can access our Help Center online ! this a great work ! For the next stage I fully agree on the improvements raised by ...

• View comment
• David Charlot
• Created June 02, 2017 11:05
• 1 vote