Robin Hoese
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Total activity17
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Last activity
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Activity overview
Latest activity by Robin Hoese-
Robin Hoese commented,
I think the purpose of this feedback thread is to have the Zendesk behaviour changed, not to determine a workaround for badly implemented features via additional triggers.
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Robin Hoese commented,
Andrew J, while you're describing the use cases correctly, this is not how Zendesk currently behaves. The tool actively mixes behaviours, treating the a follow-up as a new case (without group assig...
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Robin Hoese commented,
@Gasper, the crux here is in 'discovered'. Regardless of the company or specific use case, I think we can work off of a few assumptions: The vast majority of ZD email users will have a need for so...
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Robin Hoese commented,
60 comments over 7 years and it still didn't make the prioritisation list? Folks, this isn't some nice-to-have idea, this seems like basic functionality that should have been included from the start.