Atis Straujums

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Latest activity by Atis Straujums
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    Atis Straujums commented,

    It seems that Zendesk is simply "eating" initial emails that are encrypted with GPG. Normal emails cause a new ticket to be created but an encrypted email is simply dropped. It does not even appear...

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    Atis Straujums commented,

    One rule is not explicitly mentioned - you cannot merge into a Closed ticket (only into a Solved one). It is an unfortunate limitation as customers sometimes send a "Thank you, please close this!" ...