Logan Bates

Total activity 11
Last activity August 16, 2019 15:22
Member since July 17, 2018 20:13

Following 0 users
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Activity overview

Latest activity by Logan Bates

Logan Bates commented, August 14, 2019 15:13
+1. This has been a big obstacle for our organization too. It disrupts everything from ticket workflow to account settings. Restricted viewing access for a selected group, or groups, that contain ...
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- Logan Bates
- Created August 14, 2019 15:13
- 1 vote
Logan Bates commented, March 28, 2019 04:09
I need agents to have access to tickets in all groups except for one, which contains privileged/sensitive information. I would very much appreciate an option under agent ticket permissions to allow...
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- Logan Bates
- Created March 28, 2019 04:09
- 0 votes
Logan Bates commented, August 07, 2018 16:50
Can I tag calls that are transferred for Insights reporting purposes?
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- Logan Bates
- Created August 07, 2018 16:50
- 0 votes
Logan Bates commented, August 07, 2018 16:44
Hi Jessie,Yes. I would like to create a report in Insights to see how much Total Online Time agents have over a period of time. It would be valuable view Total Online Time from a historical standpo...
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- Logan Bates
- Created August 07, 2018 16:44
- 1 vote
Logan Bates commented, July 17, 2018 20:13
Total Online Time is a metric on the Talk Dashboard but is not available for reporting purposes. Can you provide a recipe to create the metric?
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- Logan Bates
- Created July 17, 2018 20:13
- 2 votes

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