
Logan Bates
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Total activity16
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Last activity
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Following1 user
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Activity overview
Latest activity by Logan Bates-
Logan Bates commented,
Hey Bret,I get the same error message as Joan. Any suggestions on why the recipe did not work?Thanks
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Logan Bates commented,
+1. This has been a big obstacle for our organization too. It disrupts everything from ticket workflow to account settings. Restricted viewing access for a selected group, or groups, that contain ...
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Logan Bates commented,
I need agents to have access to tickets in all groups except for one, which contains privileged/sensitive information. I would very much appreciate an option under agent ticket permissions to allow...
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Logan Bates commented,
Can I tag calls that are transferred for Insights reporting purposes?
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Logan Bates commented,
Hi Jessie,Yes. I would like to create a report in Insights to see how much Total Online Time agents have over a period of time. It would be valuable view Total Online Time from a historical standpo...
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Logan Bates commented,
Total Online Time is a metric on the Talk Dashboard but is not available for reporting purposes. Can you provide a recipe to create the metric?