Scot Sunnergren

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Recent activity by Scot Sunnergren Sort by recent activity Recent activity Votes
  • Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Managemen...

  • It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center. 

  • This seems like a fairly basic kind of thing. A customer service manager has to be able to know when his people are working to get decent metrics on how efficiently they are working. The API is all...

  • So... we had 1 HP with 2gb memory and 3 ASUS with 4gb and they were all having issues when working with multiple chat sessions and a voice call. I believe that all of those have the lower, celeron ...

  • Thanks. But it never happens when we are watching... :)... Everything works fine and then we walk away and sometime later I hear the agent crying... I am currently trying to catch something in the ...

  • Thanks Carsten, They came with 4gb. Do they need more? Admittedly they are fairly intensive users with a dozen or more tabs open and multiple chats running along with talk.