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Scot Sunnergren

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Recent activity by Scot Sunnergren Sort by recent activity Recent activity Votes
  • Agent Online Metrics

    It appears that my post from a couple years ago on the lack of metrics to monitor our agents actual time on system is closed now so I cannot add more comments.  This is STILL a problem that Zendesk...

  • Agent Online Metrics

    The only metric that Zendesk Insight seems to be able to provide on whether an agent is online and doing their job seems to be a "last logged in" datetime.  The Chat System seems to know not only t...

  • ChromeBook / ChromeBox

    Does anyone have experience using a ChromeBook or ChromeBox with Zendesk? I wanted to set my agents up using these and bought both an HP and an ASUS.  The agents using these, and not those on pcs i...