Vasilia Kyriacou Le Brun
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Total activity23
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Last activity
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Activity overview
Latest activity by Vasilia Kyriacou Le Brun-
Vasilia Kyriacou Le Brun created an article,
Unable to customize the Chat component of the Web Widget
Issue Symptoms The Chat standalone widget allows the customization of the Chat Badge and the Chat Window. See Customizing the chat widget for details. However, when using the Chat component of the ...
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Vasilia Kyriacou Le Brun created an article,
How does Zendesk capture the location of the end user?
Question How does Zendesk capture the location of the end user? Answer The user's location is based on the IP address of the user, captured the moment of the ticket creation. There will be some cas...
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Vasilia Kyriacou Le Brun commented,
Je réalise que cela doit être frustrant pour vous et je voulais prendre un moment afin de vous expliquer en quoi consiste Zendesk. Nous avons créé un logiciel utilisé par des companies afin de leur...
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Vasilia Kyriacou Le Brun created an article,
End-users can't track their requests online
Issue Symptoms {{ticket.link}} placeholder gives empty value End-users do not receive a welcome email End-users get an error message when an agent shares the link of their ticket with them Cond...
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Vasilia Kyriacou Le Brun commented,
Bonjour, il semble que le certificat SPF ne soit pas correctement configuré pour vos adresses d'assistance. Pourriez-vous nous envoyer un e-mail à support@zendesk.com pour avoir plus d'information?
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Vasilia Kyriacou Le Brun commented,
Bonjour Agathe, l'option "Formulaires de ticket" se trouve dans la section "Gestion". Veuillez noter que les formulaires de ticket ne sont disponibles que pour les comptes Enterprise.
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Vasilia Kyriacou Le Brun commented,
Hey Hampus, In a multi-brand environment, it is necessary to regenerate the SSL certificate every time you add a new host mapped brand. If only one of the brands' sub-domain is included in the cer...