Геннадий Коржевский

1. Community
2. Feedback on Support
3. Preserve Group and Assignee for user-generated follow-up tickets

I wonder how Zendesk guys solve this issue in their support. The fact that a follow-up to a closed ticket doesn't preserve the initial group is mind-boggling.  

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• Геннадий Коржевский
• Created June 06, 2018 11:40
• 2 votes

1. Zendesk updates
2. What's New in Zendesk
3. What's new: March 2018 roundup

Hi, This link Offline forms for messaging channels  doesn't work for me. Can you fix?

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• Геннадий Коржевский
• Created March 05, 2018 07:26
• 1 vote

1. Community
2. Zendesk on Zendesk
3. Zendesk on Zendesk: How we provide multichannel support to our customers

so which support channel is the most cost effective for you?

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• Геннадий Коржевский
• Created August 25, 2017 12:37
• 0 votes

1. Guide
2. ...
3. Working with Answer Bot
4. Answer Bot resources

Great product but the price is inadequate. It should be not more than 10 cents not 1$ per resolution. 

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• Геннадий Коржевский
• Created August 17, 2017 09:06
• 0 votes

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

At least some explanation from Zendesk why this feature hasnt yet been implemented would be appreciated. 

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• Геннадий Коржевский
• Created May 03, 2017 13:34
• 4 votes